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Dunkin'

3.6
(586 reviews)

Business Details

1316 W Cermak Rd, Chicago, IL
60608, United States
(312) 243-7833
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Chicago, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1316 W Cermak Rd, Chicago, IL
60608, United States

Hours

Reviews

3.6
586 reviews
5 stars
283
4 stars
81
3 stars
59
2 stars
36
1 star
127

What are people saying?

AI-generated from recent customer reviews

Customer Service

While many customers praised the friendly and helpful staff, there were numerous complaints about rude service and incorrect orders.

Speed of Service

The drive-thru service is often noted as fast, but in-store service can be slow and inconsistent, leading to long wait times.

Food Quality

Several reviews mentioned issues with food quality, including cold items and incorrect orders, particularly with breakfast sandwiches.

Cleanliness

The location is generally described as clean, but there are reports of flies on donuts and inconsistent food availability.
  • HM
    Héctor Martínez
    3 days ago
    2.0
    Mala atención, había un indú le pedí un frozen caramel coffee y dice que ahí no preparaban y en linea si podía pedirlo en la misma sucursal. Por flojo por no querer hacerlo en la licuadora me negó el producto. 👎
  • AR
    Aryan Reddy
    Feb 16, 2026
    1.0
    They didn’t respond at the drive in and when we moved to the window the guy was present and busy in his phone and we left without ordering . Worst service
  • CD
    Chantel Daniels
    Feb 11, 2026
    1.0
    Just find another dunkin i am sure it will be better than this one
  • CG
    Cinthya Gonzalez
    Feb 3, 2026
    5.0
    I have been coming to this Dunkin location since I moved in the neighborhood and all I’ve ever experienced was amazing service. Through time they’ve managed to know my order and continue to welcome me with a smile.
  • SG
    Steve Gonzalez
    Jan 25, 2026
    5.0
    They have great customer service. I would highly recommend this place. God bless you.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' at 1316 W Cermak Rd, Chicago?

Dunkin' is open 24 hours a day, 7 days a week at this location.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' offers both delivery and curbside pickup services.

Brand Certified Facts from Dunkin'

Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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