Dunkin'

4.2
449 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Chicago, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
5401 N Harlem Ave, Chicago, IL
60656, United States

Hours

Reviews

4.2
449 reviews
5 stars
279
4 stars
79
3 stars
35
2 stars
16
1 star
40

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff friendliness and attentiveness is generally positive, with many customers praising the service and quick order fulfillment.

Food Quality

While many customers enjoyed the food and drinks, there were complaints about inconsistency in food preparation and quality, particularly with hashbrowns and donuts.

Cleanliness

The cleanliness of the store received mixed reviews, with some customers noting it was clean while others reported issues with garbage overflow and dirty conditions.

Order Accuracy

There were several complaints regarding incorrect orders and missing items, indicating a need for improvement in order accuracy.

Operational Issues

Customers expressed frustration with inconsistent hours of operation and the lack of a drive-thru, impacting accessibility.
  • KH
    Krystyna H.
    Dec 31, 2025
    5.0
    They make really good cappy’s here I went to the Nagle one & they always make my drinks different but the one here always get it right every time
  • AV
    Avan Valenziano
    Dec 22, 2025
    5.0
    There’s like 5 Dunkin’s equidistant from me but this is my personal choice. Here just about every morning. I swear this is the only Dunkin that actually makes crispy hashbrowns, everywhere else is soggy! Avocado toast is always perfectly toasted, whereas the Nagle/Foster/Higgins location regularly cooks the bread to the consistency of a leather boot. Place is clean, staff knows their locals. I’m happy.
  • VP
    Vitaliy Pilyuk
    Oct 19, 2025
    1.0
    Horrible customer service.
  • AA
    Anmar Alazawy
    Oct 14, 2025
    5.0
    amazing food and drinks
  • JY
    Jacqueline Yezeguielian
    Aug 31, 2025
    4.0
    I really like this location. Just wish it had a drive-thru.

Frequently Asked Questions About Dunkin'

What are the regular operating hours for this Dunkin' location?

This Dunkin' location in Chicago, IL is open Monday through Saturday from 4:00 AM to 9:00 PM, and on Sunday from 5:00 AM to 8:00 PM.

Does this Dunkin' offer delivery and pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.