Dunkin'

3.8
328 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Chicago, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1418 E 53rd St, Chicago, IL
60615, United States

Hours

Reviews

3.8
328 reviews
5 stars
143
4 stars
72
3 stars
54
2 stars
17
1 star
42

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor attitudes and unprofessional behavior from staff, leading to dissatisfaction.

Quality Issues

Numerous reviews highlighted problems with food and drink quality, including stale items and incorrect orders.

Service Speed

Customers frequently complained about slow service, with long wait times for orders.

Pricing Concerns

Several reviews mentioned that prices were perceived as too high for the quality of food and drinks offered.

Positive Experiences

Despite the negative feedback, some customers praised friendly staff and good coffee, indicating that there are positive experiences to be had.
  • JE
    Jeremiah Emmanuel
    Dec 15, 2025
    1.0
    On a winters night when you get up and say wow id like a nice hot chocolate, to go here and have someone say we don't have them was such a disappointment, they should be closed and tortured for the lack of hot chocolate!
  • SS
    Shafiullah Samadi
    Dec 10, 2025
    1.0
    The are very solo it is take my time
  • AF
    Amy Frield
    Nov 11, 2025
    5.0
    They always fix it right
  • KM
    K Mz
    Oct 27, 2025
    1.0
    This place was a gem. Open 24 hours a day. They changed the person who works the night shift and now I have stopped going. First it was small mistake like the drink size of the syrup added. Then the drinks looked like diluted mud. And it ended when I ordered to take to my job and we I get to the office every single donut was a stale rock hard piece of dough. That new person knowingly sold me substandard inedible products.
  • AL
    Alison L
    Oct 25, 2025
    1.0
    My oh my.....guys I got a medium shake and a medium frozen coffee. Tell me why I spent $18?? Insane. The young lady that took care of me was the most sweetest thing ever in life, the only reason I gave 5 stars for service. But baby....those prices?! Come on now. I wish I would be back. No way.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' at 1418 E 53rd St, Chicago, IL?

Dunkin' at 1418 E 53rd St, Chicago, IL is open 24 hours a day, every day of the week.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.