Dunkin'

4.2
430 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Chicago, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
5755 W 63rd St, Chicago, IL
60638, United States

Hours

Reviews

4.2
430 reviews
5 stars
277
4 stars
74
3 stars
23
2 stars
13
1 star
43

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praise the friendly and helpful staff, others report unprofessional behavior and dismissive attitudes from certain employees.

Order Accuracy

Several customers experienced issues with incorrect orders, including missing items and wrong food, leading to frustration and disappointment.

Speed of Service

While many reviews highlight quick service, there are complaints about long wait times and slow service during busy periods.

Cleanliness

The location is generally noted for being clean and well-maintained, contributing positively to the customer experience.

Product Quality

Customers appreciate the quality of coffee and food, although there are occasional reports of stale items and poorly made drinks.
  • JP
    joseph palacio
    Dec 15, 2025
    4.0
    Great place on my way to work to crew was very fast and getting my coffee and they gave it to me just the way I liked it which was pretty cool in and out old in no time
  • PH
    Pricilla hernandez
    Nov 16, 2025
    3.0
    I typically refrain from leaving negative reviews, especially for businesses in my neighborhood as I strive to support the local community in any way I can. However, I must express my disappointment with the customer service I encountered today. Despite placing a mobile order and requesting a correction, the service provided was lacking in friendliness. It is essential for customer satisfaction that a pleasant attitude is maintained, even when addressing concerns. Regrettably, the individual assisting me displayed a dismissive attitude that was unprofessional.
  • VR
    Virginia Rojas
    Nov 8, 2025
    1.0
    I had THEE worst experience at this Dunkin… my order was simple… bacon jam sandwich and a sausage egg and cheese NO CHEESE I repeated my self 7x over the intercom and counter face to face and the order was all wrong. There was cheese on my sand which and we got a bacon maple sandwich. Not to mention the sausage taste like bleach and fridge. I’ll never come back. Got a headache trying to make myself clear with that lady at the window… I’m not sure if she’s not familiar with the menu but she should not be taking orders at that window.
  • ML
    Maria L
    Sep 27, 2025
    5.0
    This Dunkin is a little out of my way, but I will drive to this location just because their Customer Service is always on point. Excellent customer service.
  • SL
    Sabino Leon
    Sep 4, 2025
    5.0
    I order a donut and a iced latte around 6:41 a.m. The workers did their job very well. I also got my order very quickly.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' at 5755 W 63rd St, Chicago, IL?

Dunkin' at 5755 W 63rd St is open 24 hours a day, 7 days a week, from 12:00 AM to 11:59 PM daily.

What types of meals does Dunkin' serve at this location?

This Dunkin' serves breakfast, lunch, and brunch to satisfy your all-day cravings.