Dunkin'

3.8
512 reviews
Decked Out Lattes
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Business Details

3481 S. Dr Martin L King Jr Dr, Chicago, IL
60616, United States
(312) 949-1111
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Chicago, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
3481 S. Dr Martin L King Jr Dr, Chicago, IL
60616, United States

Hours

Reviews

3.8
512 reviews
5 stars
244
4 stars
96
3 stars
80
2 stars
27
1 star
65

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, leading to a negative customer experience.

Order Accuracy

Many customers reported frequent mistakes with their orders, including incorrect items and issues with redeeming rewards.

Cleanliness

Several reviews mentioned a lack of cleanliness in the store, including unsanitary conditions and unkempt areas.

Food Quality

Mixed feedback on food quality, with some customers enjoying their meals while others reported stale or poorly prepared items.

Atmosphere

The store often felt crowded and noisy, with complaints about loitering and disruptive behavior from other patrons.
  • AS
    Anas Ben seha
    Nov 9, 2025
    1.0
    I'm sad today because I entered the store and wanted to use the bathroom. The employee told me that I can't use it and I was waiting for this, but he forced me to buy, knowing that a customer every day and I told him that, but I got angry with his style and went out and I will never come back to this because this is a humanitarian service. I felt that I was nothing.
  • CV
    Corinne Victoria
    Nov 3, 2025
    2.0
    I visited this Dunkin’ Donuts for a quick evening matcha run, but unfortunately had a challenging experience. The drive-thru speaker was very low, making it hard for me to hear the employee. I placed my order and stated I’m sorry I can not hear you. Literally the speaker was so low I had to put my head out the car to try to hear. When I reached the window, the staff member seemed frustrated and wasn’t very welcoming. I was holding out my card to pay and he was just looking at me and did not say one word. I said this is for the two matcha’s and he shook his head irritated and turned to the register. I was confused and in the end, drove off and decided not to complete my purchase. I hope they can improve their communication and customer service in the future. I would never spend my hard earned money at an establishment that lacks simple customer service.
  • DG
    Devuda God
    Oct 9, 2025
    1.0
    Very rude workers doesn’t even respect us when I used my own points they scanned it and verified it than they said they don’t give my drink for free and and asked me show how many points i have and my purchase history which is clearly none of there business
  • PB
    Paje Braxton
    Oct 1, 2025
    2.0
    Watered down coffee
  • AP
    Anil Patel
    Sep 2, 2025
    5.0
    Good service
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Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Chicago, IL at 3481 S. Dr Martin L King Jr Dr?

Dunkin' in Chicago is open 24 hours a day, 7 days a week.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.