Dunkin'

Reviews

• KD

  Kian Dickerson

  Nov 4, 2025
  1.0
  I am not the one to leave reviews but I have to say that this location’s customer service has really gone down hill. Coming to this Dunkin was actually a pleasant experience. I’m not sure if there have been staff changes recently at this location but on two separate occasions my partner and I have gone in here and left feeling as though the new staff are not very respectful and lacked professionalism. The second time we entered into the store, there was no acknowledgment by anyone. We waited at the cash register for a minute or two as a cashier with glasses was fiddling around with something, not even bothering to look up at us or apologize to us for the wait. She didn’t greet us, was not friendly, and seemed like she had a chip on her shoulder or something. She barely even looked us in the eye when it came time to take our order. It was such an off putting experience as I’ve stated we come into this location quite often and had great customer service and experiences in the past. Maybe she was having a bad day or something. Idk. I won’t judge, but we didn’t make you sign up for the job. I will not be returning to this location anymore. It sucks because it’s literally down the street from where I live. Maybe now it’s actually better to start supporting more local coffee shops in Pilsen that have better quality customer service and actually treat you like you matter.
• HW

  Hadassah Wiley

  Oct 23, 2025
  1.0
  I rarely go to this location because every time I do, I usually get weird vibes from the staff. I wanted to use the THANKYOUSPIDEY code for a free Iced Coffee, and it was the closest so I decided to go. I ordered ahead, while in store, one large iced coffee as well as loaded hash browns. But instead of the page where I receive my receipt, I was prompted to do it again. Thinking that I must’ve not done it right the first time, I did it again and was prompted to the same screen a third time. After checking with my bank, I saw that I was charged twice, I asked the only male staff working today for help. He was perplexed because he saw the charges, saw that I placed it for the right location and saw that they didn’t have my order. He called over two other female workers who were more crude and less helpful. One lady just went to random widgets on my app (even checked my badges earned?) while the other kept discussing me to her in Spanish and telling her what to say to me. A third female worker who was leaving, also chimed in to them in Spanish, and basically told them that it doesn’t matter if I paid and was charged twice, if I don’t have a receipt then they don’t have to give me anything and left. I asked if she was the manager and they said no. The previous two women basically said they couldn’t help me and to reach out to the app, and that they couldn’t refund me either. The male worker was the only one who seemed to care to help and saw my situation was unfair. He attempted to call who I believe was the manager, but she was in a meeting. I walked 20mins to get there, waited over half an hour to be told to come back tomorrow with screen shots, and had to walk 20mins back without the free coffee that I came for. In all I spent over an hour of my morning on something that should have been handled in 15mins tops. Told them I’ll just dispute the charges and they won’t have to worry about me being a customer again. 0/10 WOULD NOT RECOMMEND!!🤢
• GC

  Gilberto Miranda Chavez

  Sep 15, 2025
  5.0
  Hay una muchacha bien chula
• JS

  Joshua Sinclair

  Sep 13, 2025
  5.0
  I was hungry and you gave me food. Thirsty, and you gave me drink. God grant you rest.
• BB

  Bri B

  Sep 12, 2025
  2.0
  Staff seems nice enough, but every time i come to this location the drink tastes terrible. I only tried it again because its the closest location to me on my commute. After this time i definitely won't be back though. I ordered a latte and it was done in less than a minute and was completely white as if it was nothing but milk. I ordered extra espresso shots to add to it but even that didn't help and tasted like nothing. Maybe the calibrations on the machines are off or something but in each of the 3 times i've gone here they taste nothing like the drinks from other Dunkin locations.

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