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Dunkin'

3.6
(264 reviews)

Business Details

1659 W 18th St, Chicago, IL
60608, United States
(312) 846-6141
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Chicago, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1659 W 18th St, Chicago, IL
60608, United States

Hours

Reviews

3.6
264 reviews
5 stars
111
4 stars
56
3 stars
25
2 stars
18
1 star
54

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, with instances of rudeness and lack of professionalism from staff.

Order Accuracy

Frequent complaints about incorrect orders and drinks not being made as requested.

Food Quality

Customers noted issues with food quality, including stale items and poorly prepared drinks.

Staff Behavior

Inconsistent staff behavior was highlighted, with some employees being friendly while others were described as rude or unhelpful.

Cleanliness

Concerns were raised about the cleanliness of the location, including unsanitary conditions and lack of restroom access.
  • FN
    Fabian Naranjo
    Feb 5, 2026
    5.0
    Good atmosphere in general
  • FJ
    fernandez junior
    Feb 2, 2026
    1.0
    If this place operates as a business they should open the bathroom for clients but they just want the money,
  • TS
    Tareq Shaheen
    Jan 17, 2026
    1.0
    I literally hate Dunkin because of locations like this. They don’t read any instructions or ever make the coffee right. You ask for 3 pumps they put five, you purchase extra shot they put none It’s frustrating because this location is down the block from where I live but I have to drive 10 mins away to go to a better location
  • RR
    Rubi
    Dec 2, 2025
    1.0
    12/1 9:50am Yesterday morning I had a disappointing experience with an employee named Sissy. While she was helping me with my order, she repeatedly yelled in Spanish at the cashier for no apparent reason. It was loud, uncalled for, and created an uncomfortable atmosphere for everyone standing in line. The girl with the black hair, who was the cashier being yelled at, handled the situation with impressive professionalism. Even while being spoken to so harshly, she stayed calm, kind, and focused on taking care of customers. She took my order with patience and respect, going out of her way to make sure everything was correct despite the tension around her. The difference between the two employees’ attitudes was very noticeable. It’s disappointing to see a team member create unnecessary conflict, especially when another employee is doing everything right under pressure. I hope management takes this seriously, because customers—and especially hardworking staff—deserve a more respectful and supportive workplace environment.
  • JG
    Joselyn Gil-Ramirez
    Dec 2, 2025
    1.0
    12/1/2025 at 9:30am I stopped by this Dunkin' during a busy rush, and honestly, I've never seen anything like it. The line was practically out the door, and two girls behind the counter were scrambling to keep up-making drinks, running the register, dealing with mobile orders, the works. They were clearly doing their best under pressure. Meanwhile, one employee (found out her name is Cecy) appears from the back and goes up front to the register and takes some orders and then disappeared again to the back. Instead of helping the other two girl. Amazing job Cecy, most people can't disappear that fast during a rush.

Frequently Asked Questions About Dunkin'

What are the regular opening hours at Dunkin' in Chicago, IL?

Dunkin' in Chicago is open from 4:00 AM to 8:00 PM Monday through Friday, 5:00 AM to 8:00 PM on Saturday, and 5:00 AM to 6:00 PM on Sunday.

Does Dunkin' offer delivery and curbside pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services for customer convenience.

Brand Certified Facts from Dunkin'

Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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