Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Chicago, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Many customers reported poor service, with instances of rudeness and lack of professionalism from staff.
Order Accuracy
Frequent complaints about incorrect orders and drinks not being made as requested.
Food Quality
Customers noted issues with food quality, including stale items and poorly prepared drinks.
Staff Behavior
Inconsistent staff behavior was highlighted, with some employees being friendly while others were described as rude or unhelpful.
Cleanliness
Concerns were raised about the cleanliness of the location, including unsanitary conditions and lack of restroom access.
FN
Fabian Naranjo
Feb 5, 2026
5.0
Good atmosphere in general
FJ
fernandez junior
Feb 2, 2026
1.0
If this place operates as a business they should open the bathroom for clients but they just want the money,
TS
Tareq Shaheen
Jan 17, 2026
1.0
I literally hate Dunkin because of locations like this.
They don’t read any instructions or ever make the coffee right. You ask for 3 pumps they put five, you purchase extra shot they put none
It’s frustrating because this location is down the block from where I live but I have to drive 10 mins away to go to a better location
RR
Rubi
Dec 2, 2025
1.0
12/1 9:50am
Yesterday morning I had a disappointing experience with an employee named Sissy. While she was helping me with my order, she repeatedly yelled in Spanish at the cashier for no apparent reason. It was loud, uncalled for, and created an uncomfortable atmosphere for everyone standing in line.
The girl with the black hair, who was the cashier being yelled at, handled the situation with impressive professionalism. Even while being spoken to so harshly, she stayed calm, kind, and focused on taking care of customers. She took my order with patience and respect, going out of her way to make sure everything was correct despite the tension around her.
The difference between the two employees’ attitudes was very noticeable. It’s disappointing to see a team member create unnecessary conflict, especially when another employee is doing everything right under pressure. I hope management takes this seriously, because customers—and especially hardworking staff—deserve a more respectful and supportive workplace environment.
JG
Joselyn Gil-Ramirez
Dec 2, 2025
1.0
12/1/2025 at 9:30am
I stopped by this Dunkin' during a busy rush, and honestly, I've never seen anything like it.
The line was practically out the door, and two girls behind the counter were scrambling to keep up-making drinks, running the register, dealing with mobile orders, the works. They were clearly doing their best under pressure.
Meanwhile, one employee (found out her name is Cecy) appears from the back and goes up front to the register and takes some orders and then disappeared again to the back.
Instead of helping the other two girl. Amazing job Cecy, most people can't disappear that fast during a rush.
What are the regular opening hours at Dunkin' in Chicago, IL?
Dunkin' in Chicago is open from 4:00 AM to 8:00 PM Monday through Friday, 5:00 AM to 8:00 PM on Saturday, and 5:00 AM to 6:00 PM on Sunday.
Does Dunkin' offer delivery and curbside pickup services?
Yes, Dunkin' offers both delivery and curbside pickup services for customer convenience.
What new holiday drinks are available at this Dunkin' location?
New holiday offerings include the Cookie Butter Cloud Latte, return of Peppermint Mocha and Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher.
Can I order ahead using a mobile app for this Dunkin' store?
Yes, customers can order ahead using the Dunkin' mobile app available on both Apple App Store and Google Play.
What meal options does Dunkin' serve at this location?
Dunkin' serves breakfast, lunch, and brunch, offering coffee, espresso, breakfast sandwiches, donuts, and more.
Is there a drive-thru available at this Dunkin' location?
No, this Dunkin' location does not have a drive-thru.
Are there any nearby coffee shops to visit along with Dunkin' in Chicago?
Yes, nearby coffee shops include another Dunkin', Urban Treez Chicago, and Brew Brew Coffee and Tea, which you can explore before or after your visit.
What local services and community centers are near Dunkin' for visitors in the area?
Nearby community services include La Casa, La Casa Resource Center, The Resurrection Project, American Job Center in Pilsen, Touch Gift Foundation, and Chicago Workforce Center.
Where can I find nearby convenient stores or gas stations near Dunkin'?
Nearby convenient stores and gas stations are Midwest Gas Station, 76 gas station, and Family Dollar for grocery and essentials.
How does Dunkin' accommodate families and payment methods?
Dunkin' welcomes families and children, offers dine-in and takeout with free Wi-Fi, and accepts both credit and debit cards for payment.
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Certified February 22, 2026Yext Knowledge Graph
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