Dunkin'

3.6
265 reviews

Business Details

1659 W 18th St, Chicago, IL
60608, United States
(312) 846-6141
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Chicago, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1659 W 18th St, Chicago, IL
60608, United States

Hours

Reviews

3.6
265 reviews
5 stars
112
4 stars
56
3 stars
25
2 stars
18
1 star
54

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, with instances of rudeness and lack of professionalism from staff.

Order Accuracy

Frequent complaints about incorrect orders and drinks not being made as requested.

Food Quality

Customers noted issues with food quality, including stale items and poorly prepared drinks.

Staff Behavior

Inconsistent staff behavior was highlighted, with some employees being friendly while others were described as rude or unhelpful.

Cleanliness

Concerns were raised about the cleanliness of the location, including unsanitary conditions and lack of restroom access.
  • FN
    Fabian Naranjo
    1 day ago
    5.0
    Good atmosphere in general
  • FJ
    fernandez junior
    4 days ago
    1.0
    If this place operates as a business they should open the bathroom for clients but they just want the money,
  • TS
    Tareq Shaheen
    Jan 17, 2026
    1.0
    I literally hate Dunkin because of locations like this. They don’t read any instructions or ever make the coffee right. You ask for 3 pumps they put five, you purchase extra shot they put none It’s frustrating because this location is down the block from where I live but I have to drive 10 mins away to go to a better location
  • RR
    Rubi
    Dec 2, 2025
    1.0
    12/1 9:50am Yesterday morning I had a disappointing experience with an employee named Sissy. While she was helping me with my order, she repeatedly yelled in Spanish at the cashier for no apparent reason. It was loud, uncalled for, and created an uncomfortable atmosphere for everyone standing in line. The girl with the black hair, who was the cashier being yelled at, handled the situation with impressive professionalism. Even while being spoken to so harshly, she stayed calm, kind, and focused on taking care of customers. She took my order with patience and respect, going out of her way to make sure everything was correct despite the tension around her. The difference between the two employees’ attitudes was very noticeable. It’s disappointing to see a team member create unnecessary conflict, especially when another employee is doing everything right under pressure. I hope management takes this seriously, because customers—and especially hardworking staff—deserve a more respectful and supportive workplace environment.
  • RC
    Roberto Castillo
    Dec 1, 2025
    1.0
    Review by Robert Castillo 12/1/25 Monday 955am This morning I had a disappointing experience with an employee named Sissy. While assisting me with my order, she was loudly yelling in Spanish at the cashier, who was actually being very kind and professional. When I politely asked Sissy for a cream on the side, she shouted “wait” at me. I waited until she finished disrespecting the cashier and asked again — and she practically threw the cream at me. Sissy needs to respect her job and leave her anger at home. No customer should be met with that kind of attitude first thing in the morning, especially when the cashier was doing everything right and even apologized on her behalf. Customer service matters, and this behavior is unacceptable. Its to early to have rude arguments in front of customers! — Robert Castillo

Frequently Asked Questions About Dunkin'

What are the regular opening hours at Dunkin' in Chicago, IL?

Dunkin' in Chicago is open from 4:00 AM to 8:00 PM Monday through Friday, 5:00 AM to 8:00 PM on Saturday, and 5:00 AM to 6:00 PM on Sunday.

Does Dunkin' offer delivery and curbside pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services for customer convenience.

Brand Certified Facts from Dunkin'

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Certified February 01, 2026Yext Knowledge Graph
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