Brand Certified
Dunkin'
4.1(490 reviews)
Certified by Dunkin' • Feb 22, 2026
Business Details
1519 W Madison St, Chicago, IL
60607, United States
Certified by Dunkin' • Feb 22, 2026
(773) 329-0460
Certified by Dunkin' • Feb 22, 2026
https://www.dunkindonuts.com
Certified by Dunkin' • Feb 22, 2026
About
Certified by Dunkin' • Feb 22, 2026
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Chicago, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Dunkin' • Feb 22, 2026
Hours
Certified by Dunkin' • Feb 22, 2026
Reviews
4.1
490 reviews
5 stars
277
4 stars
102
3 stars
55
2 stars
15
1 star
41
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including long wait times, incorrect orders, and rude staff behavior.
Staff Attitude
While some employees were praised for their friendliness and helpfulness, many reviews highlighted a lack of professionalism and negative attitudes from certain staff members.
Order Accuracy
Numerous customers experienced issues with incorrect orders, leading to dissatisfaction and frustration.
Cleanliness
Several reviews mentioned cleanliness issues, including dirty counters and unsanitary conditions.
Busy Location
The location is often busy, which contributes to longer wait times and service challenges.
- DDDREJan 20, 20262.0Early morning workers move like they're still sleep. Forgot my order. First person in but damn near the last person out and all I ordered was a coffee and a croissant.
- RSRick SinkulerJan 8, 20261.0The Dunkin at 1519 W Madison in Chicago ranks the worst in terms of customer friendly service and professionalism. I recently went to this location to get some coffee and was told we didn’t make any decaf - and never offered to make any. Also on a previous recent visit to the same location - the same male worker had the cleaning bucket and mops barricading the door at 5:35pm and the door was locked! The store sign said open until 6pm. So I knocked on the door and I said aren’t you open until 6pm - which the male worker yelled back - “they don’t pay me for any overtime”!
- BFBernardo FernándezNov 26, 20253.0I went in for an iced coffee, and the person in front of me and I were made to wait quite a while to order. Finally, when the person in front of me was asked about their order, the server offered a donut for waiting. I thought she would offer me a donut too for the wait, but she didn't offer me anything, and they still made me wait another 10 minutes for my iced coffee and avocado toast. She completely ignored my time.
- WWWhite_BirdNov 19, 20251.0I got the worst hot Matcha Latte.
- MHmaurice harrellNov 7, 20254.0Service varies... It gets extremely busy because of the metro area. Hospital, businesses, schools etc.... But overall no major issues. Try not to get bit by the impatient bug.
Frequently Asked Questions About Dunkin'
What are the operating hours for this Dunkin' location in Chicago?
This Dunkin' is open Monday to Friday from 4:30 AM to 6:00 PM, Saturday from 5:30 AM to 5:00 PM, and Sunday from 5:30 AM to 4:00 PM.
Does this Dunkin' location offer delivery and pickup services?
Yes, this Dunkin' offers both delivery and curbside pickup services for customer convenience.
What special beverages are featured on the holiday menu at this Dunkin'?
The holiday menu includes the new Cookie Butter Cloud Latte, the return of Peppermint Mocha and Toasted White Chocolate Signature Lattes, and the new Berry Sangria Refresher.
What types of food and drinks can I expect at this Dunkin' location?
You can enjoy coffee, espresso, donuts, breakfast sandwiches, tea, and comfort food for breakfast, lunch, brunch, and dinner.
Can I order ahead using a mobile app for faster service at Dunkin'?
Yes, you can order ahead with the Dunkin' mobile app available on iOS and Android for a quick grab and go experience.
Does this Dunkin' location have a drive-thru service?
No, this location does not have a drive-thru, but offers delivery and curbside pickup options.
What nearby restaurants can I visit for a Mediterranean or Middle Eastern meal?
Nearby you can find Crave Kabob, which is a Mediterranean and Middle Eastern halal restaurant, perfect for a flavorful meal before or after your visit to Dunkin'.
Are there any nearby public transit options to get to this Dunkin' location?
Yes, the CTA Bus Stop 17076 is located nearby, making it convenient for customers using public transit to reach Dunkin'.
What accommodation or hotel options are nearby this Dunkin'?
Nearby accommodations include Monroe Court and Park 1500 Lofts, which visitors might consider for lodging when visiting the area.
Are there any notable parks or recreational spots near this Dunkin' location?
Yes, Skytech Lofts Park is a nearby park and landmark that you can enjoy before or after your visit.
Brand Certified Facts from Dunkin'
Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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