Dunkin'

3.7
496 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Chicago, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
7921 S Western Ave, Chicago, IL
60620, United States

Hours

Reviews

3.7
496 reviews
5 stars
229
4 stars
96
3 stars
66
2 stars
25
1 star
80

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff and incorrect orders.

Cleanliness

Some customers noted cleanliness in the store, while others mentioned issues with the drive-thru area.

Product Consistency

There were complaints about inconsistent coffee quality and availability of menu items, including donuts.

Customer Experience

Mixed reviews on customer experience, with some praising friendly staff while others reported negative interactions.

Operational Issues

Frequent mentions of locked doors during business hours and slow service, particularly in the drive-thru.
  • ED
    E DO
    Nov 6, 2025
    1.0
    Worst service with attitude from short Hispanic female. After 10 minutes of waiting and observing tall young guy screw up a few drink orders. A short Hispanic female returns from restroom and starts to assist. I inquired about my order with the guy at register, one black coffee. Then suddenly short Hispanic girl tells me that I have to wait since orders come out in order that they are taken, yet the four people that ordered after I did all received their lattes, caramel, and matcha drinks. Won’t be returning to this place
  • WC
    Wendy C
    Oct 24, 2025
    1.0
    One time I wanted a coffee and my mom and I went through the drive-thru and ordered. Up until then it was fine, but when we got to the window, a girl spoke to us very badly as if she wasn't in the mood to work, and that made me very angry and I haven't gone back there because of the terrible service.
  • RD
    reinier Descoteaux
    Oct 23, 2025
    5.0
    They keep this location clean, food is great and ive got to say they have had excellent coffee for a Dunkin’ definitely better than my normal one. I’ve seen this store handle some wild situations so props to them for keeping their cool and not escalating situations that could have gotten out of hand.
  • JA
    Jessica Alcazar
    Oct 23, 2025
    1.0
    This is the second time that I order coffee here and it’s been disappointing. The first time the coffee was beyond sweet (regular sugar) does not mean double the amount. Most recently, today I order the same Med coffee regular cream and regular sugar - I get to work and this coffee is as bitter as can be. This has to be one of the worst Dunkin Donuts to place an order whether it be walk in or drive through. I’ve called and no answer and no way to leave a voicemail. I will be stopping by during my lunch break to get a refund.
  • SP
    Sweetist Princess
    Oct 13, 2025
    1.0
    On Sunday 10-12-2025 My Daughter wanted some doughnuts, and upon going there it was sometime around 6p.m. that Me and Daughter who is 11 years old was Turned away, I felt Discriminated that I was REFUSED SERVICE, And I dont know why I was REFUSED SERVICE, I'm from The Suburbs and out there, Doors isnt Locked THIS EARLY AT ALL during This Time not even on Sundays in my area and Businesses closes earlier in the Suburbs then the City, So thats how I know the Dunkin Dougnuts on 79th and Western Near the Bus Terminal DESCRIMINATED AGAINST ME AND MY DAUGHTER WAVING THERE HANDS TOWARDS THE DOOR, He LOCKED THE DOOR WHEN HE SAW US WALKING UP😡, But yet I saw they were still Serving other customers, It's Ok I DONT LIKE DUNKIN STALE AS DOUGHNUTS ANYWAYS, I Prefer a Real Pastry Bakery Anyways or Krispy Kreme, I ONLY WENT THERE CAUSE OF MY DAUGHTER, I WILL NEVER SUPPORT THE DUNKIN DOUGHNUTS FRANCHISE ANYMORE and My Child Told me she Never want dunkin Again How we was Treated, Glad they didnt get a dime from me, and I will KEEP IT THAT WAY.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' at 7921 S Western Ave, Chicago, IL?

Dunkin' at 7921 S Western Ave in Chicago operates 24 hours a day, 7 days a week.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.