Dunkin'

3.7
502 reviews
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Business Details

7921 S Western Ave, Chicago, IL
60620, United States
(773) 424-4772
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Chicago, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
7921 S Western Ave, Chicago, IL
60620, United States

Hours

Reviews

3.7
502 reviews
5 stars
230
4 stars
96
3 stars
66
2 stars
25
1 star
85

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with reports of rude staff, confrontational behavior, and unprofessional attitudes.

Order Accuracy

Many customers experienced issues with incorrect orders, including missing items and wrong food or drink preparations.

Availability Issues

Customers frequently noted that the location often runs out of donuts and other menu items, leading to disappointment.

Service Speed

Several reviews mentioned slow service, particularly during busy hours, with long wait times reported in both drive-thru and in-store.

Cleanliness and Atmosphere

While some customers appreciated the cleanliness of the location, others pointed out issues such as garbage in the drive-thru area.
  • NR
    Nancy Rodriguez
    Jan 2, 2026
    1.0
    Bad service I order by the app and they take 20 min then I went in January 2 for the promotion of one donut free for every drink and the Men work there tell me No is only one for order and he closes the window in my face when I trying to say about I order 5 drinks .they don’t folllow the deals and they are inrespect to the costume very bad service
  • JL
    Jose Lopez
    Jan 2, 2026
    1.0
    Guy working the drive through tonight is super rude. Corporate needs to send him to anger management.
  • DB
    Dani beard
    Dec 12, 2025
    1.0
    I have visited this location a number of times as I am a long-time resident of the neighborhood. My family and I have ordered through the drive-thru and in-store. This place needs a hands-on and present supervisor or manager. The morning shift staff needs to be re-trained in executing the ordered beverages and food. The drinks lack requested ingredients or are sloppily made. Some of the staff there are confrontational or very rude when taking orders. The best baristas so far are a young man and lady named Ivan and Paty; their customer service and execution are excellent compared to others. During the night shift, there is an older man who decides not to take orders while he naps in the back. When in the drive-through, he tells customers he is not taking orders for the next 10-20 minutes. When he returns, he continues to state the same. I will be calling corporate because when I ask for a manager, Daniel, he is never available or can't be reached.
  • EZ
    Estefany Zepeda
    Dec 8, 2025
    1.0
    What kinda Dunkin’ Donuts doesn’t have donuts it’s like the 5th time I come and they have no donuts??
  • BK
    Brianna Kelly
    Dec 7, 2025
    1.0
    Worst customer service you’ll ever experience, especially at night
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Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' at 7921 S Western Ave, Chicago, IL?

Dunkin' at 7921 S Western Ave in Chicago operates 24 hours a day, 7 days a week.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.