Brand Certified
Dunkin'
1.8(315 reviews)
Certified by Dunkin' • Feb 22, 2026
Business Details
Midway Int'L Airport, Chicago, IL
60638, United States
Certified by Dunkin' • Feb 22, 2026
(877) 325-8777
Certified by Dunkin' • Feb 22, 2026
https://www.dunkindonuts.com
Certified by Dunkin' • Feb 22, 2026
About
Certified by Dunkin' • Feb 22, 2026
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Chicago, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inNot available
- DeliveryNot available
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Dunkin' • Feb 22, 2026
Hours
Certified by Dunkin' • Feb 22, 2026
Reviews
1.8
315 reviews
5 stars
33
4 stars
23
3 stars
23
2 stars
20
1 star
216
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported extremely poor service, citing rudeness, lack of urgency, and unprofessional behavior from staff.
Food Quality
Many reviews highlighted stale and cold food items, with several customers expressing disappointment in the quality of donuts and sandwiches.
Long Wait Times
Customers frequently mentioned long wait times for orders, often exceeding 20-30 minutes, particularly during busy hours.
Staffing Issues
Several reviews pointed out that the location was understaffed, leading to chaos and inefficiency in service.
Customer Experience
Overall, the customer experience was negatively impacted by poor communication, disorganization, and lack of proper management.
- ONOlivia Nedza1 day ago1.0waited 40 min for my food and drinks just for it to be wrong. asked to get it corrected and cashier gave me attitude. after asking 2x i still got the wrong order
- NHNathan Hopkins5 days ago1.0Employees literally mocked us the customer after they could not read the order or correctly complete it
- SIST iXFeb 20, 20261.0Grocery store quality donuts. Don’t expect anything gourmet. They skipped my order so I had to go up and ask for my three donuts. Don’t support this location.
- TJTasha JFeb 16, 20261.0If I could give zero stars, I would. The food was prepared poorly. The coffee was nasty and lukewarm. The iced coffee was bitter. The employees were loud and rude to not just me, but to just about each person that was there. They are more expensive than typical Dunkin Donuts with the poorest quality both in food and service. The absolute worst customer service! The supervisor stood around and watch her team act like low class citizens, it was actually disgraceful to watch and experience.
- LMLisa MFeb 16, 20261.0RUDE entitled workers who glare and yell at you when you try to order because they clearly hate their job. Go to Einstein Bagels or anywhere else for better coffee, food, and service.
Frequently Asked Questions About Dunkin'
What are the operating hours of this Dunkin' location at Midway International Airport?
This Dunkin' location at Midway International Airport is open 24 hours every day of the week.
Does this Dunkin' offer delivery service?
Delivery service is not available at this location; however, you can order ahead for pickup or visit the store directly.
Can I order ahead using an app for faster pickup at this Dunkin'?
Yes, you can order ahead using the Dunkin' mobile app for a fast grab and go experience. The app is available for iOS and Android.
What kinds of food and beverages does Dunkin' at Midway Airport offer?
They offer a variety of coffee, espresso, donuts, breakfast sandwiches, tea, and seasonal beverages like the Cookie Butter Cloud Latte and Peppermint Mocha.
Is there a drive-thru available at this Dunkin'?
No, this Dunkin' location does not have a drive-thru service.
What are some nearby food options around this Dunkin' location?
Nearby food options include Beecher’s Handmade Cheese, Gold Coast Dogs, Big Bowl Chinese restaurant, DeColores Mexican restaurant, and Woodgrain Pizzeria, among others. You might explore these for different dining experiences before or after visiting Dunkin'.
How can nearby airport terminals help customers find this Dunkin' at Midway International Airport?
This Dunkin' is conveniently located inside Midway International Airport, close to TSA Checkpoint Chicago Midway Airport and terminals like Southwest @midway, making it easy for travelers to grab coffee and snacks during their airport experience.
Are there places to relax or have a drink near this Dunkin' location?
Yes, there are nearby pubs and bars such as Reilly's Daughter Irish Pub and Go-Go White Sox Bar And Grill where you can relax after enjoying a quick coffee or snack at Dunkin'.
Does this Dunkin' welcome families and children?
Yes, Dunkin' welcomes families and children and offers vegetarian options. However, it does not have a children's menu.
What payment methods are accepted at this Dunkin' location?
This Dunkin' location accepts debit and credit cards for payment.
Brand Certified Facts from Dunkin'
Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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