Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Chicago, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inNot available
- DeliveryNot available
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
1.9
296 reviews
5 stars
32
4 stars
22
3 stars
22
2 stars
19
1 star
201
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, unprofessional, and lacking urgency.
Food Quality
Many customers reported receiving stale or burnt food, with several items being unavailable during peak hours.
Service Speed
Customers frequently complained about long wait times, with some waiting over 30 minutes for their orders.
Order Accuracy
There were multiple instances of incorrect orders being served, leading to customer frustration.
Management Issues
Reviews indicated a lack of effective management and organization, contributing to chaos and confusion in service.
- ASAmanda Smith5 days ago1.0Worst customer service experienced. There were two ladies next to me waiting to order, and the cashier yelled at all of us to only use the kiosk. I had a few questions on the order and she did not answer me and directed me back to the kiosk. I asked for more ice she explained there’s no ice in my iced latte due to the espresso melting it. lol I get ice drinks every day, when one ice cube standing, there’s an issue ha ha. She was legit the rudest most disrespectful human to multiple humans, and I am shocked that any corporation or whatever ever employee this person.
- BMBrendan MinotNov 14, 20255.0Not sure why this is so lowly rated. This was the quickest, nicest service i have had on a friday morning at an airport. This is a well oiled machine… drinks came out almost immediately. Food was out, warm and well cooked. Cashier was the fastest i have seen. Everyone was putting in a lot of effort which is lacking in an environment like this. Needed to give the full crew props.
- ACangie castilloNov 14, 20251.0With how long the line is for Dunkin, they should at least have a sign theyre not serving food til 4 30am. Dunkin employee told me as if I was suppose to know. No apologies. Very upsetting waiting in line for more than 15+ mins.
- KHKim HarrodNov 11, 20251.0I stopped at the Dunkin’ inside Midway Airport and ordered two breakfast bagel sandwiches. Unfortunately, both bagels were stale and hard, and the restaurant didn’t have any donuts available at all. For how much everything cost, it was really disappointing — I couldn’t even eat my sandwich and ended up throwing it away. Definitely not the quality I expect from Dunkin!!
- KDKylie DallasNov 8, 20251.0i’d give them a 0 if i could. they were so rude and my sandwich was burnt. honestly my biggest complaint was just that they were so mean to the older people in line, who were having a hard time using the self-service kiosk. they wouldn’t allow them to check out at the cashier, insisting that they “can’t mess up the rotation”, even though none of us cared if the old lady in front of us went to the cashier. mind you, their signs say there are separate lines for kiosk and cashier service. and then they yelled that they weren’t taking any more cashier orders at all, and everyone had to order on the kiosk. ridiculous
Frequently Asked Questions About Dunkin'
What are the operating hours of this Dunkin' location at Midway International Airport?
This Dunkin' location at Midway International Airport is open 24 hours every day of the week.
Does this Dunkin' offer delivery service?
Delivery service is not available at this location; however, you can order ahead for pickup or visit the store directly.
Can I order ahead using an app for faster pickup at this Dunkin'?
Yes, you can order ahead using the Dunkin' mobile app for a fast grab and go experience. The app is available for iOS and Android.
What kinds of food and beverages does Dunkin' at Midway Airport offer?
They offer a variety of coffee, espresso, donuts, breakfast sandwiches, tea, and seasonal beverages like the Cookie Butter Cloud Latte and Peppermint Mocha.
Is there a drive-thru available at this Dunkin'?
No, this Dunkin' location does not have a drive-thru service.
What are some nearby food options around this Dunkin' location?
Nearby food options include Beecher’s Handmade Cheese, Gold Coast Dogs, Big Bowl Chinese restaurant, DeColores Mexican restaurant, and Woodgrain Pizzeria, among others. You might explore these for different dining experiences before or after visiting Dunkin'.
How can nearby airport terminals help customers find this Dunkin' at Midway International Airport?
This Dunkin' is conveniently located inside Midway International Airport, close to TSA Checkpoint Chicago Midway Airport and terminals like Southwest @midway, making it easy for travelers to grab coffee and snacks during their airport experience.
Are there places to relax or have a drink near this Dunkin' location?
Yes, there are nearby pubs and bars such as Reilly's Daughter Irish Pub and Go-Go White Sox Bar And Grill where you can relax after enjoying a quick coffee or snack at Dunkin'.
Does this Dunkin' welcome families and children?
Yes, Dunkin' welcomes families and children and offers vegetarian options. However, it does not have a children's menu.
What payment methods are accepted at this Dunkin' location?
This Dunkin' location accepts debit and credit cards for payment.