Dunkin'

3.6
438 reviews
Decked Out Lattes
Get DirectionsCallWebsite

Business Details

5615 S Harlem Ave, Chicago, IL
60638, United States
(773) 586-6460
https://www.dunkindonuts.com
GoogleInstagramTwitter

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Chicago, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
5615 S Harlem Ave, Chicago, IL
60638, United States

Hours

Reviews

3.6
438 reviews
5 stars
202
4 stars
79
3 stars
35
2 stars
19
1 star
103

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported frequent mistakes with their orders, including incorrect items and flavors.

Customer Service

Numerous reviews highlighted rude and unhelpful staff, contributing to a negative customer experience.

Cleanliness and Atmosphere

Some customers noted cleanliness issues and an unwelcoming atmosphere at the location.

Product Quality

Several reviews mentioned poor quality of food and drinks, including burnt items and stale coffee.

Speed of Service

While some customers appreciated quick service, many others experienced long wait times and delays.
  • JF
    Justin Fuentes
    Oct 8, 2025
    1.0
    Dont even bother. They always mess up your order. They need to learn English.
  • CW
    Corey Wilson
    Oct 6, 2025
    1.0
    Rude, coffee was terrible. Also refused to make someone’s order who ordered at an incorrect location. I’ll stay away from this location
  • AF
    Ashleigh Foxworth
    Aug 11, 2025
    1.0
    First time going to Dunkin. Will not be back. Drive through moved quickly. I work in a drive through so I try to order in the easiest way for the person receiving my order, but he did not ring me up for the first food item I ordered. When he didn't say a word to me at the drive through, took my payment, and then walked away, I was confused. When he asked if that was all of my order, I said I didn't get one thing. He straight up said I didn't order it. He must have thought I was ordering just the donut, and not both the donut and the toast, but regardless, he rolled his eyes at me. I was over apologetic and offered to go back around the drive through to help his times, but he told me to park, which was fine. I'm just baffled at the lack of questions, just rushing me and getting me out of the line.
  • AO
    Angel O'Donnell
    Jul 26, 2025
    1.0
    My order is always wrong. Forgotten items, incorrect flavoring, burnt coffee, you name it. I swear they take pleasure in ruining your day.
  • AL
    Alexis Lias (LEXY)
    Jun 29, 2025
    5.0
    I love the shakes they make em thick when you ask and they be fye! Restaurant is clean and cool!
Read more reviews on Google

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' at 5615 S Harlem Ave, Chicago?

Dunkin' is open 24 hours every day of the week at 5615 S Harlem Ave, Chicago.

Does Dunkin' at this location offer delivery and pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services at this location.