Dunkin'

3.7
545 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Chicago, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inNot available
  • DeliveryNot available
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
4649 S. Cicero Ave, Chicago, IL
60632, United States

Hours

Reviews

3.7
545 reviews
5 stars
253
4 stars
113
3 stars
58
2 stars
22
1 star
99

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, especially in the drive-thru, with some waiting over 20 minutes for their orders.

Customer Service

Feedback on customer service was mixed; while some praised friendly staff, many others noted rudeness and lack of professionalism.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders and missing items, indicating a lack of attention to detail.

Location Issues

Customers expressed frustration with the location's inconsistent hours and limited menu availability, particularly regarding food items.

Coffee Quality

The quality of coffee was often criticized, with many customers stating it was poorly made or did not meet their expectations.
  • JM
    Jason Martina
    Nov 16, 2025
    1.0
    Didn’t apply my coupon for coffee after I asked specifically about it, no seating but considering the neighborhood I understand. Dunkin coffee is still better than the alternatives.
  • AN
    Annabel N
    Nov 11, 2025
    1.0
    Everytime I get in line, I start regretting it! 20 mins wait for coffee, that I can get elsewhere with in 5- 10 mins MAX!
  • JP
    Jon Pogorzelski
    Oct 13, 2025
    1.0
    Trash, go to Starbucks these people here are a joke.
  • WM
    William Rashed Marshall
    Sep 27, 2025
    1.0
    I ordered coffee only and ask that they apply a senior discount as all other Dunkin Donuts that I visit around Chicago and surrounding suburbs as part time Uber driver. It was said in unison by 2 workers " we don't offer senior discounts" on any orders. WOW I was shocked. DUNKIN DONUTS AT 46TH AND CICERO AVE IN CHICAGO DOESN'T OFFER A SENIOR DISCOUNT AS OTHERS DO. YES THEY ARE ALL INDEPENDENTLY OWNED. HOWEVER SENIOR DISCOUNTS ARE OFFERED AT OVER.90% OF THE STORES IN CHICAGO AND SUBURBS. WHO OWNS THAT STORE.
  • AM
    Amer Mansur
    Sep 11, 2025
    1.0
    Watch your employees, they don’t take their job seriously. No coustmer service skills. Hash browns were very oily and cold I couldn’t finish them. Coffee is okay.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' at 4649 S. Cicero Ave, Chicago, IL?

Dunkin' at 4649 S. Cicero Ave in Chicago, IL is open 24 hours every day of the week.

Does Dunkin' offer delivery services at this location?

No, delivery services are not available at this Dunkin' location as it is closed for delivery every day of the week.