Brand Certified
Dunkin'
3.3(280 reviews)
Certified by Dunkin' • Feb 22, 2026
Business Details
10351 S Torrence Ave, Chicago, IL
60617, United States
Certified by Dunkin' • Feb 22, 2026
(773) 633-1557
Certified by Dunkin' • Feb 22, 2026
https://www.dunkindonuts.com
Certified by Dunkin' • Feb 22, 2026
About
Certified by Dunkin' • Feb 22, 2026
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Chicago, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Dunkin' • Feb 22, 2026
Hours
Certified by Dunkin' • Feb 22, 2026
Reviews
3.3
280 reviews
5 stars
108
4 stars
46
3 stars
27
2 stars
15
1 star
84
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted consistently poor customer service, with reports of rude staff, incorrect orders, and unprofessional behavior.
Order Accuracy
Many customers experienced issues with incorrect orders, including missing items and wrong drinks, leading to frustration.
Food Quality
Feedback indicated a decline in food quality, with complaints about cold items, poorly made drinks, and unsatisfactory donuts.
Staff Attitude
Several reviews mentioned staff members displaying negative attitudes, particularly during busy hours, impacting the overall customer experience.
Speed of Service
Customers noted slow service, especially during peak hours, with some expressing dissatisfaction with long wait times.
- ELEdmundo LopezJan 30, 20261.0Bad customer service 7 pm
- VTVoice of TriumphJan 27, 20263.0Food quality needs improvement. Hashbrowns taste chemical.
- SSSheena SmithDec 10, 20251.0Drive through clerk very rude with the nastiest attitude needs to be fired, she’s a Hispanic lady with a tattoo on her neck
- KDKatrina DelgadoDec 5, 20251.0I would leave 0 stars if I could, I called them as there was a hair in my drink, and the gentleman I spoke to hung up the phone. He proceeded to decline my calls. Absolutely unacceptable and disgusting.
- PTPrincess TinaSep 6, 20251.0i went threw the drive thur and i was being rushed to order No Pumpkin Spice in any type. i ordered a avocado toast w bacon that i didn't receive. Not only that i had to turn back around because i didn't receive my munchkins . :( i got a ice tea no lemon no nothing very basic drink . money hungry company, overall that was something
Brand Certified Facts from Dunkin'
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Certified February 22, 2026Yext Knowledge Graph
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- Legal business name
- Hours of operation
- Phone number
- Official website