Dunkin'

3.5
499 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Chicago, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
2035 N Pulaski Rd, Chicago, IL
60639, United States

Hours

Reviews

3.5
499 reviews
5 stars
230
4 stars
73
3 stars
50
2 stars
25
1 star
121

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unhelpful.

Order Accuracy

Many customers reported frequent mistakes with their orders, including incorrect drinks and food items.

Cleanliness and Hygiene

Several reviews mentioned concerns about cleanliness, including staff not wearing masks and unsanitary food handling practices.

Product Quality

Customers expressed dissatisfaction with the quality of food and drinks, citing stale items and poorly made beverages.

Management Issues

Feedback indicated a lack of effective management, with calls for better training and accountability among staff.
  • TG
    Tim Granzow
    2 days ago
    1.0
    The service at this Dunkin Donuts is downright awful. I went here at 6:16pm on Saturday, November 22, 2025 to grab an order I had placed on the mobile app a few minutes prior, only to find that the doors were locked. Walk in hours on the app say that there are from 5:00am to 8:00pm. I tried to call the location to no avail as well as go up to the drive thru window, only to be ignored by the guy who was handling the drive thru window. This place is terrible and it needs to be shut down. I’ll never patronize this location again.
  • NF
    Not a Person No legal fiction
    Nov 10, 2025
    1.0
    Everything taste very old like is over due dates being served to the people and the coffee is not tasty at all and very messy not great at tax exempt either need to step up with the flavors is not handed with care.
  • JA
    Johnny Alvarez
    Oct 25, 2025
    1.0
    LMFAO The Old Indian guy in the late shift skimped me outta 14 munchkins from my 50ct Halloween bucket. I called the restaurant to let him know. He screamed he put 50 3 times before hanging up on me
  • EU
    Elizabeth Urgilez
    Sep 29, 2025
    1.0
    The afternoon shift people don’t know what they’re doing! They don’t know how to make a coffee. I’ve ordered my iced coffee there 3 times already and those 3 times they always messed it up, it’s like they’re rushing on making it or just don’t care to read how someone wants their coffee. After my 3rd time I finally called and mentioned how this is the 3rd time they mess my iced coffee up! I’ve worked at Dunkin before so i know its not that hard to push the button for the amount of cream and sugar someone wants along with the pumps of caramel syrup. They need to retrain their 2nd shift or something.
  • GZ
    Gery Zamora
    Sep 24, 2025
    1.0
    Café terrible, era más agua que café.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' at 2035 N Pulaski Rd, Chicago?

Dunkin' at 2035 N Pulaski Rd is open 24 hours a day, 7 days a week.

What types of meals does this Dunkin' location serve?

This Dunkin' location serves breakfast, lunch, and brunch.