Brand Certified
Dunkin'
3.7(220 reviews)
Certified by Dunkin' • Feb 22, 2026
Business Details
2808 N Western Ave, Chicago, IL
60618, United States
Certified by Dunkin' • Feb 22, 2026
(773) 697-9181
Certified by Dunkin' • Feb 22, 2026
https://www.dunkindonuts.com
Certified by Dunkin' • Feb 22, 2026
About
Certified by Dunkin' • Feb 22, 2026
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Chicago, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Dunkin' • Feb 22, 2026
Hours
Certified by Dunkin' • Feb 22, 2026
Reviews
3.7
220 reviews
5 stars
106
4 stars
39
3 stars
17
2 stars
8
1 star
50
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported rude and unprofessional behavior from staff, particularly from management, leading to a negative experience.
Food Quality
There were multiple complaints about stale or poorly prepared food items, including donuts and sandwiches.
Staff Friendliness
While some customers praised friendly staff, others noted inconsistency in service quality, with some employees being very welcoming and others being rude.
Cleanliness
Several reviews mentioned cleanliness issues, including dirty conditions and unsanitary practices.
Speed of Service
Customers had mixed experiences with service speed, with some praising quick service while others reported long wait times.
- A1A 143Feb 2, 20261.0Poor service. Not sure what his name was but South Asian male , around 40s , needs training on customer service. Very rude and insulting. Had to walk out without oder due to bad behaviour. Monday Feb 2 8:30.
- HPHarry PerezJan 1, 20261.0Slow and lacking quality service. Expect to wait 10-15min in drive through and for them to not have many items available. The works are often clueless on whatnyou ordered and the coffee is horrible. I consistently order an iced caramel coffee and its often just milk and with a few pumps of caramel flavoring. No idea what management is doing with this location, but I advise anyone take your business elsewhere.
- NFNick FergusonNov 21, 20255.0Friendly staff, made a pup cup off menu for my dog to enjoy in the parking lot.
- LVLiliana VarelaNov 13, 20251.0I bought two chocolate donuts, one of which wasn't fresh, although my daughter only ate the chocolate.
- RVRebeca VazquezOct 13, 20251.0Rude people there.
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' at 2808 N Western Ave, Chicago, IL?
Dunkin' is open daily from 5:00 AM to 9:00 PM, except Thursdays when it opens at 5:00 AM and closes at 9:00 PM.
Does this Dunkin' location offer delivery and curbside pickup?
Yes, this Dunkin' location provides both delivery and curbside pickup services.
What holiday drinks are currently featured at Dunkin'?
During the holiday season, Dunkin' offers the new Cookie Butter Cloud Latte, the return of Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher.
Can I order Dunkin' products ahead of time using a mobile app?
Yes, you can order ahead quickly using the Dunkin' mobile app available on iOS and Android for a fast grab-and-go experience.
What types of meals does this Dunkin' serve?
Dunkin' serves breakfast, lunch, and brunch meals, including coffee, espresso, breakfast sandwiches, and donuts.
Does this Dunkin' location have a drive-thru service?
No, this Dunkin' location does not have a drive-thru, but it offers curbside pickup and delivery options.
Are there any coffee shops or donut places near Dunkin'?
Yes, there is another Dunkin' nearby that also serves coffee and donuts, making it convenient for customers to enjoy multiple options in the area.
What public transportation options are near this Dunkin' location?
The CTA Bus Stop 14585 is nearby, providing convenient public transit access for customers visiting Dunkin'.
What nearby restaurants can I visit before or after enjoying Dunkin'?
Nearby restaurants include Tore's Italian Beef and Pizza, Al's Beef, Al's Number 1 Italian Beef, Lee's Chop Suey, Boulevard Bistro, Golden Nugget Pancake House, and Jim's Original, offering a variety of cuisines for your meal plans.
Is free Wi-Fi available at this Dunkin' location?
Yes, this Dunkin' offers free Wi-Fi for customers to use when dining in or grabbing their orders.
Brand Certified Facts from Dunkin'
Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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