Brand Certified
Dunkin'
3.8(619 reviews)
Certified by Dunkin' • Feb 22, 2026
Business Details
3401 W. Peterson Ave, Chicago, IL
60659, United States
Certified by Dunkin' • Feb 22, 2026
(773) 267-6777
Certified by Dunkin' • Feb 22, 2026
https://www.dunkindonuts.com
Certified by Dunkin' • Feb 22, 2026
About
Certified by Dunkin' • Feb 22, 2026
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Chicago, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Dunkin' • Feb 22, 2026
Hours
Certified by Dunkin' • Feb 22, 2026
Reviews
3.8
619 reviews
5 stars
310
4 stars
119
3 stars
57
2 stars
27
1 star
106
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unprofessional behavior from staff, particularly at the drive-thru and during order handling.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders and lack of attention to detail, leading to customer frustration.
Food Quality
Several customers mentioned receiving stale or improperly prepared food items, impacting their overall experience.
Positive Staff Experiences
Despite negative feedback, some customers praised specific staff members for their excellent service and attention to detail.
Cleanliness and Environment
While some noted cleanliness issues, others appreciated the recent renovations and overall ambiance of the location.
- KHKylie HillFeb 17, 20261.0WORST MANAGER TO EXIST TO THIS DAY. I went to this Dunkin’ on 02/17/2026 to get my daily coffee, and as always, the manager was there to make my day worse. Every time I’ve been there, she’s yelling at the employees for no reason and making everybody’s day a living hell. I always avoid sitting there because of the bad energy she has, which ruins your mood in an instant. As soon as you walk in, you’re greeted with a nasty side-eye. There hasn’t been a single encounter when she wasn’t treating her employees like slaves. She is clearly a bad manager who does not know how to treat her employees with respect or lead a team properly. Absolutely unacceptable! Those amazing employees deserve A BETTER MANAGER.
- AVAlfonso VelazquezFeb 10, 20265.0No balen berga te lo preparan como ellos quieren
- IKIrene KritikosFeb 1, 20261.0Terrible service. When I purchased this cake through the app it didnt specify anywhere that it was icecream cake when I picked it up an employee assured me it wasn't so when I took it out of the fridge the next day on my daughters birthday, this was the outcome. They did nothing to make it right.
- NPNew Wine PraiseandWorshipJan 28, 20263.0The one girl that works late is always so nice, but the donuts I bought the other day were stale and hard. It was terrible.
- HCHarry CaneJan 12, 20265.0Must recommended place to all.
Brand Certified Facts from Dunkin'
Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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