Brand Certified
Dunkin'
3.5(519 reviews)
Certified by Dunkin' • Feb 22, 2026
Business Details
6254 N Western Ave, Chicago, IL
60659, United States
Certified by Dunkin' • Feb 22, 2026
(331) 757-5100
Certified by Dunkin' • Feb 22, 2026
https://www.dunkindonuts.com
Certified by Dunkin' • Feb 22, 2026
About
Certified by Dunkin' • Feb 22, 2026
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Chicago, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Dunkin' • Feb 22, 2026
Hours
Certified by Dunkin' • Feb 22, 2026
Reviews
3.5
519 reviews
5 stars
230
4 stars
82
3 stars
54
2 stars
43
1 star
110
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and often ignoring customers.
Hygiene Issues
Several customers reported unsanitary practices, including staff not wearing gloves and improper food handling.
Order Accuracy
Many customers experienced issues with incorrect orders and poorly prepared food and drinks.
Facility Concerns
The lack of accessible restrooms and the overall cleanliness of the establishment were frequently criticized.
Staffing Problems
Reviews indicated that the location is often understaffed, leading to long wait times and overwhelmed employees.
- PBPaul BenarioFeb 18, 20262.0A coffee shop with no bathroom available? Coffee is a diuretic and literally makes you pee.
- CHCatherine HoranFeb 8, 20261.02/8 I placed an order at 4:55AM. The opening time is said to be 4:30AM. I placed my order and when they finally decided to open at 5:20AM they said the time is wrong that has to be fixed and my order was nowhere to be found because the store was closed and they can’t do anything about it. TERRIBLE NEVER AGAIN.
- JSjorge sanabriaFeb 5, 20261.0This is the second time I come to the place, and they cannot take my order, and I’m waiting for like 10 to 15 minutes. Nobody in the front they help me with my order. There are two people working it’s not enough people to work. I don’t recommend this place
- MTMelissa TrainFeb 3, 20261.0It’s a good Dunkin, but you’d be waiting for your food/coffee forever. Be prepared to stay in the drive thru 10-15min.
- DBDenisia BoothJan 22, 20261.0This location was recently remodeled it looks very nice, however they need to address the extremely terrible customer service. My order today was incorrect and I had to ask for my receipt. I waited over 10 mins for loaded hash browns a bagel and snack bacon only to get dry hash browns no queso which is what I paid for. After having to ask for my receipt I didn’t even want to let them know about the mistake. I just won’t go back.
Frequently Asked Questions About Dunkin'
What are the opening hours of Dunkin' at 6254 N Western Ave, Chicago, IL?
Dunkin' is open daily from 4:30 AM to 11:00 PM.
Does this Dunkin' location offer delivery and pickup services?
Yes, this Dunkin' location offers both delivery and curbside pickup services.
What holiday drinks are currently available at this Dunkin'?
They offer the NEW Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the NEW Berry Sangria Refresher as part of their holiday menu.
Can I order Dunkin' products ahead of time using a mobile app?
Yes, you can order ahead with the Dunkin' mobile app available on the App Store and Google Play for a fast grab-and-go experience.
What type of meals does this Dunkin' serve?
Dunkin' serves breakfast, brunch, and lunch meals along with coffee, donuts, and breakfast sandwiches.
Does this Dunkin' location have a drive-thru?
No, this Dunkin' location does not have a drive-thru.
Is there free Wi-Fi available at this Dunkin'?
Yes, free Wi-Fi is available for customers at this Dunkin'.
What nearby places of interest are close to this Dunkin'?
Nearby places include Northstar Restaurant (sports bar), Baskin-Robbins (ice cream), and Family Dollar (discount store). Customers can enjoy a meal at Northstar before or after visiting Dunkin' or pick up snacks at Family Dollar.
Are there any nearby mobile phone stores close to Dunkin'?
Yes, both Metro by T-Mobile and Ebasket store, which are mobile phone and electronics stores, are near the Dunkin' location.
What entertainment options are available near this Dunkin' location?
Nearby entertainment options include Los Pinos Restaurant Bar & Night Club (dance club) and Smilin' Jim's Saloon (pub and bar), great for socializing after grabbing coffee or breakfast at Dunkin'.
Brand Certified Facts from Dunkin'
Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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