Dunkin'

3.6
595 reviews
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Business Details

350 E 103rd St, Chicago, IL
60628, United States
(773) 468-1407
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Chicago, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
350 E 103rd St, Chicago, IL
60628, United States

Hours

Reviews

3.6
595 reviews
5 stars
256
4 stars
126
3 stars
68
2 stars
36
1 star
109

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unprofessional.

Order Accuracy

Many customers reported frequent mistakes with their orders, including incorrect items and preparation.

Cleanliness and Maintenance

Several reviews mentioned issues with cleanliness and maintenance, including locked restrooms and unkempt facilities.

Quality of Food and Beverages

While some customers enjoyed the coffee, there were complaints about food quality, including burnt items and stale donuts.
  • OO
    Oscar
    Dec 14, 2025
    1.0
    The service is not good at all plus they didn’t let me use the bathroom as a customer saying that they don’t have public restrooms.
  • EM
    Erol Maksutoski
    Dec 5, 2025
    1.0
    Absolutely terrible customer service. Incredibly disrespectful staff. The Latinos working in the store were so accommodating and able to offer service that meets what you expect when you go to a business. The managers were rude and belligerent. The store has two bathrooms in the store and I have used them before with no problem and today I went to use the bathroom and the manager yelled at me saying they were not public and employee only. I immediately apologized and said I didn’t see any signs. I also said I was waiting for my order and I’m a customer and not just coming in for the bathroom only. he stated I should have asked him first and I was wrong. He continued to yell at me and say I was wrong after I apologized. I attempted multiple times to stop the argument and he continued on. I’m never coming to this place again, I shouldn’t feel unsafe at a dunkin trying to pick up some food. Totally ridiculous. They don’t represent the neighborhood or the people at all.
  • MA
    Masood Ahmad
    Nov 23, 2025
    1.0
    Very bad experience. I ordered small hot coffee with regular cream and 2 sweeteners but when checked it was only black coffee. My order was drive through. I tried to call this location the number showing on the website was not working. Mostly service on Dunkin’ is bad.
  • HR
    Helen Rivera
    Nov 23, 2025
    5.0
    Very fast drive-thru
  • KR
    Katrina Reid
    Nov 12, 2025
    1.0
    Location closes before the time their lobby has listed because "crazy people come in and take things". The man behind the counter ignored me and my 3 year old daughter when we came to the door. They wont post the "new closure times" because its probably not allowed what they are doing. Im waiting on a response from Dunkin to see if I will ever be back to any location. Im disgusted by how my child and I were ignored and treated at the door today.
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Frequently Asked Questions About Dunkin'

What are the operating hours for this Dunkin' location?

This Dunkin' is open 24 hours a day, 7 days a week.

Does this Dunkin' offer delivery and curbside pickup?

Yes, this Dunkin' offers both delivery and curbside pickup services.