Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Chicago, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.5
675 reviews
5 stars
281
4 stars
124
3 stars
74
2 stars
47
1 star
149
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported rude staff and poor service, with long wait times and incorrect orders being common complaints.
Food Consistency
Many reviews highlighted issues with food quality, including stale donuts and incorrect drink orders, leading to customer dissatisfaction.
Positive Staff Interactions
Despite negative feedback, some customers praised specific staff members for their friendliness and helpfulness, indicating that service can vary.
Drive-Thru Efficiency
The drive-thru was frequently criticized for being slow, with long wait times reported even during off-peak hours.
Cleanliness and Atmosphere
While some customers noted cleanliness and a pleasant atmosphere, others reported issues with the overall condition of the location.
- YLYolanda James LopezNov 16, 20255.0This is my go to Dunkin in my area. They always get my order correct are always fresh and people are nice.
- EPElizabeth PerezNov 15, 20251.0They never get my order right, EVER. And I repeat myself like 3 times in the drive through. Always making my coffee wrong, and if its not the coffee then its my food thats wrong. They also NEVER have chocolate long johns. Smh.
- JAJasmin AguirreNov 8, 20252.09 times out of 10, they never have chocolate long john’s BUT they make it up to me by giving me 1000 munchkins. They also sometimes forget to put the flavor swirls in my lattes and every time I order something with bacon, it’s RAW. Last week I went through the drive through and the manager was yelling at the employees instead of helping them. Lol they need to get their ish together. When it’s good it’s GOOD, but when it’s bad, it’s BADDDD. I don’t want to sound like a Karen, I love this location. Hope this reaches their attention to improve!
- BTBrianna TaylorOct 26, 20251.0I got food poisoning from their avocado toast. I know this because it is all I ate in the morning and by the afternoon I couldn’t leave my bathroom. Will never be back here again. Service is terrible as well - wait times are very long and they never made the coffee right.
- JBJudy BrengettcyOct 2, 20251.0I come to the drive-through every day and this is the only Dunkin’ Donuts that do not make my coffee right I don’t know what it is, but I always order a medium butter pecan iced coffee with cream and sugar. Maybe they’re not putting the sugar in there because it’s always better or the taste is off , most of the time they are not stirring the coffee up that could play part and also the Navy they’re not putting enough sugar, but they wanna charge me extra for butter pecan, but they never offer to add more sugar. It’s weird to me this is the only Dunkin’ Donuts. I have went to the one on Western and Diversey. I went to the one on Ashland and north on Ashland I go to the one on division west and this is the only Dunkin’ Donuts that cannot get it right, and also there’s girl with long hair and a straight she is very rude and she walks away from you when you’re talking I have tried to be as polite as I can, but this girl is still always rude. I’m never upset or angry when I speak with her, but she walks away when you’re talking to her and she rolls her eyes all the time she medium built with straight long hair and she has a very nasty attitude.
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' at 1651 N Western Ave, Chicago, IL?
Dunkin' at 1651 N Western Ave, Chicago, IL is open daily from 5:00 AM to 11:00 PM for in-store service, and delivery is available from 5:30 AM to 9:30 PM.
Does Dunkin' offer delivery and curbside pickup services?
Yes, this Dunkin' location offers both delivery and curbside pickup services for customer convenience.
What beverages and food specialties can I find at Dunkin'?
Dunkin' specializes in espresso, coffee, donuts, breakfast sandwiches, and tea, providing a variety of options to satisfy your cravings.
Are there any new holiday drinks available at this Dunkin' location?
Yes, during the holiday season, Dunkin' offers the new Cookie Butter Cloud Latte, returns Peppermint Mocha and Toasted White Chocolate Signature Lattes, and features a new Berry Sangria Refresher.
Can I order ahead using an app for faster service at Dunkin'?
Absolutely, you can order ahead using the Dunkin' mobile app available on both iOS and Android platforms for a quick grab-and-go experience.
Does this Dunkin' location have a drive-thru?
Yes, this Dunkin' location has a drive-thru service, making it convenient for customers to get their orders without leaving their vehicles.
Is Dunkin' located near any public transit options to help with getting there?
Yes, Dunkin' is near the CTA Bus Stop 17404, which can help customers easily access the location via public transportation.
What nearby places can I visit for a post-coffee activity around Dunkin'?
After visiting Dunkin', you can enjoy a treat at Baskin Robbins, a nearby ice cream and bakery shop, or relax at Orient Spa for massage therapy nearby.
Are there other food or beverage options close to Dunkin' if I want to explore?
Yes, nearby you can find another Dunkin Donuts location as well as It's A Bodega, a candy store, offering additional snack and dessert options.
What meals are served at Dunkin' and can I expect vegetarian options?
Dunkin' serves breakfast, lunch, and brunch meals and offers vegetarian-friendly options to accommodate different dietary preferences.