Brand Certified
Dunkin'
3.5(693 reviews)
Certified by Dunkin' • Feb 22, 2026
Business Details
1651 N Western Ave, Chicago, IL
60647, United States
Certified by Dunkin' • Feb 22, 2026
(773) 697-8582
Certified by Dunkin' • Feb 22, 2026
https://www.dunkindonuts.com
Certified by Dunkin' • Feb 22, 2026
About
Certified by Dunkin' • Feb 22, 2026
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Chicago, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Dunkin' • Feb 22, 2026
Hours
Certified by Dunkin' • Feb 22, 2026
Reviews
3.5
693 reviews
5 stars
290
4 stars
125
3 stars
75
2 stars
48
1 star
155
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported slow service, long wait times, and incorrect orders, leading to frustration.
Staff Attitude
Mixed feedback on staff behavior; some customers praised friendly service while others noted rudeness and lack of attentiveness.
Product Availability
Many reviews highlighted frequent shortages of menu items, leading to disappointment among customers.
Food Quality
Inconsistent food quality was noted, with reports of stale donuts and poorly prepared items.
- AKAaron KlopferFeb 20, 20265.0Kevin made me feel like a valued customer !
- JSJose SantiagoFeb 19, 20265.0Great and prompt service, friendly staff and a feel at home atmosphere
- XAXiomara AndujarFeb 17, 20265.0I always come here, most of the time with a mobile order. I have been coming here for years. I love the service and how i’m always warmly greeted. The food is always hot. I applaud Nina and Kevin for holding this Dunkin together, they really don’t get enough credit for what they do !
- VSVi SFeb 13, 20261.0I hate how they run things here when it comes to mobile orders. This location has became a running running joke between my friends that you should expect disappointment. Why act dumb or not even apologize/address the confusion when had a sign to go thru the drive thru for mobile orders and front facing doors locked at 10am. And then not even have the order ready after ordering like 10 min ahead 😭😭😭 Embarrassing saying the least. Worst customer service no where else compares.
- CSCedric SterlingFeb 7, 20264.0Good spot but I wish management would fix whatever is going on with the turnover rate. Never seen the same employee twice for longer than a month, kinda sucks
Brand Certified Facts from Dunkin'
Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website