Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Chicago, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Customers frequently reported poor service, including long wait times, incorrect orders, and rude staff.
Cleanliness
Multiple reviews mentioned dirty conditions, including unclean tables and restrooms that were out of order.
Product Quality
There were complaints about stale food, incorrect orders, and inconsistent quality of coffee and donuts.
Staff Performance
While some staff were praised for their friendliness, many reviews highlighted a lack of training and professionalism among employees.
MA
Moath Alhamadeen
Dec 12, 2025
1.0
I am very disappointed with my experience at this Dunkin’ location. I was charged twice for the same purchase, which is unacceptable. After checking my receipt and bank statement, it was clear that the payment was processed twice for one transaction.
This issue should be taken seriously, as double-charging customers is a serious problem. I hope management addresses this and ensures it does not happen again.
MY
Mehmet Yildiz
Dec 8, 2025
1.0
Tabii, işte İngilizce çevirisi:
“Why do you always serve the coffee ice cold? It’s really not that hard. It’s not even hot outside. If the water is cold at that moment, it’s better not to serve the coffee at all. I keep having the same problem at Dunkin’ Donuts too. You always give the coffee ice cold. You’re just making coffee, and something this simple should be done properly. This situation has completely turned me off from Dunkin’ Donuts
PE
Philip Espinoza
Nov 29, 2025
2.0
Attendant advised that their restrooms weren't working, but I'm sure this was a Chicago thing. It seems that most places Chicago, the restrooms are never available to the public, not even if you're a paying customer.
KP
Kevin Przychodni
Nov 29, 2025
5.0
JR is hands down the nicest Dunkin Donuts employee I've ever encountered in my life. Give that dude a raise on the ASAP Rocky would ya?
The speaker do be a little loud though... We were SHOUTIN.
MG
Michael Gaertig
Oct 17, 2025
1.0
My order never came after 20 minutes and I had to leave so I wouldn't be late for work. There were other people who placed online orders that had been waiting for around 20 minutes and were put in a similar predicament