Dunkin'

3.8
362 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Chicago, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1575 S Michigan Ave, Chicago, IL
60605, United States

Hours

Reviews

3.8
362 reviews
5 stars
177
4 stars
77
3 stars
30
2 stars
22
1 star
56

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff behavior is mixed; while some customers praise friendly service, many report rudeness and unhelpfulness from employees.

Order Accuracy

Several reviews indicate issues with order accuracy, including incorrect items and poor handling of modifications.

Speed of Service

Many customers appreciate the quick service, especially during busy hours, although some report long wait times.

Quality of Food and Drinks

While some customers enjoy the coffee and food, others mention inconsistencies in quality, such as burnt items and stale donuts.

Cleanliness and Hygiene

Concerns were raised about cleanliness and hygiene practices among staff, particularly regarding food handling.
  • AM
    Adi Malik
    Nov 15, 2025
    1.0
    My girlfriend ordered a drink at this location. They gave her the wrong drink, with the wrong milk and wrong sweetener and refused to correct the mistake. The employee was extremely rude to her. Embarrassing and horrible way to treat customers. Do not go here!!
  • SR
    Stephen Reginald
    Oct 16, 2025
    5.0
    I love Dunkin' Donuts. Coffee is always fresh
  • SK
    Sohail Khan
    Oct 16, 2025
    5.0
    5/5 truly amazing service and they always go above and beyond.
  • RG
    Ramilaben Gandhi
    Oct 6, 2025
    5.0
    Love this dunkin! Employees know what they are doing, order is always correct, and all of them are pretty quick. Idk why people are writing such bad reviews. As someone who has worked in customer service all I can say is ignore the negative reviews. Most of the times customers don't even know what they want. I love this dunkin and will continue coming here every day😄
  • SP
    Sarvil Patel
    Oct 6, 2025
    5.0
    Cashier is very cute and friendly (the short Indian lady) food was 10/10, this dunkin does what they are supposed to fast service and great quality

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' at 1575 S Michigan Ave, Chicago?

Dunkin' at 1575 S Michigan Ave is open from 5:00 AM to 7:00 PM Monday through Friday, 6:00 AM to 7:00 PM on Saturday and Sunday.

Does this Dunkin' location offer delivery and pickup services?

Yes, Dunkin' at this location offers both delivery and curbside pickup services.