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Dunkin'

3.8
(369 reviews)

Business Details

1575 S Michigan Ave, Chicago, IL
60605, United States
(312) 447-0951
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Chicago, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1575 S Michigan Ave, Chicago, IL
60605, United States

Hours

Reviews

3.8
369 reviews
5 stars
181
4 stars
78
3 stars
31
2 stars
22
1 star
57

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant number of customers experienced rude and unhelpful staff, leading to frustration and dissatisfaction.

Order Accuracy

While some customers reported accurate orders, there were multiple complaints about incorrect orders and poor handling of mistakes.

Cleanliness and Hygiene

Several reviews highlighted concerns about cleanliness and hygiene practices among staff, particularly regarding food handling.

Positive Experiences

Despite the negative feedback, many customers praised specific employees for their friendly service and quick order fulfillment.
  • DR
    D R
    Feb 17, 2026
    4.0
    Fast service, fresh donuts and a great selection. Street parking is the issue.
  • JL
    Jose Lopez
    Jan 24, 2026
    5.0
    My go to for DD when I'm around there, the crew is great as well
  • JF
    John Friend
    Jan 2, 2026
    5.0
    Great place to grab coffee, donuts and a grilled cheese sandwich. I’m loving Dunkin’. Lol.
  • ZE
    Zoë Erickson
    Dec 20, 2025
    1.0
    The only nice thing I can say about this place is that it was at least clean. I ordered on the app and went in to pick up my order, I didn’t see my name at the order counter so I went to the register and I told them I had an order for pick up. The guy working the front snapped at me and said how am I supposed to know and pointed to the pick up counter. I explained I didn’t see my order so I was wondering if it was working or if there was a wait as the app doesn’t update your order status. He again pointed to the pick up counter and was like idk, just go look! Online order pick up is over there. My order was in fact over there, I just looked over it the first time but I wasn’t rude when I walked up to the counter so the attitude I was met with was very frustrating. I also picked up my food maybe 10 minutes after I ordered it and when I picked it up, it was cold already so idk how that even happens. I never write reviews but I was honestly shocked with the attitude i was met with. I work in the service industry so I know people can be frustrating at times but I literally just asked a simple question…
  • AM
    Adi Malik
    Nov 15, 2025
    1.0
    My girlfriend ordered a drink at this location. They gave her the wrong drink, with the wrong milk and wrong sweetener and refused to correct the mistake. The employee was extremely rude to her. Embarrassing and horrible way to treat customers. Do not go here!!

Brand Certified Facts from Dunkin'

Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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