Dunkin'

3.8
243 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Chicago, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1201 N Clark St, Chicago, IL
60610, United States

Hours

Reviews

3.8
243 reviews
5 stars
109
4 stars
57
3 stars
27
2 stars
12
1 star
38

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers reported inconsistent service speed, with some experiencing long wait times for orders.

Staff Attitude

Feedback highlighted a mix of friendly and rude staff interactions, with some customers praising individual employees while others reported unprofessional behavior.

Cleanliness

While some reviews noted a clean atmosphere, others pointed out issues with hygiene and cleanliness, including unsanitary practices.

Order Accuracy

Multiple customers experienced issues with incorrect orders, leading to frustration and dissatisfaction.

Atmosphere

The atmosphere received mixed reviews, with some enjoying the vibe while others found it loud and unwelcoming.
  • LL
    Loren
    Nov 4, 2025
    5.0
    The employees are always very nice and my drinks are consistent. I will say that I recommend to order in person but that doesn’t take too much time. I also see many reviews about rudeness from the employees and from my experience as long as you’re a decent human being and treat them with respect you’ll get the same.
  • MK
    Miss Kyra
    Oct 24, 2025
    1.0
    They Move Soooo Slow And My Iced Coffee Tastes HORRENDOUS
  • PP
    Peter Pesti
    Oct 22, 2025
    5.0
    Kind staff and fast service.
  • AW
    Angelique Webb
    Oct 17, 2025
    5.0
    Ezra, Johnathan and Bridgette are the best !!! They always know what I want when I come into the store ! They’re always polite greeting me and my dog Nino . The service here is awesome they get you in and out if you’re literally RUNning on Dunkin.
  • TW
    Thomas Webb
    Oct 8, 2025
    1.0
    Today at 751am October 8th 2025, I was told to be patient AND dont come back to the store by your employee Marcello! He said this in front of customers AND employees. I placed a mobile order at 739am driving into your store. I got there at 748, thinking my orde would be ready, but as usual whether the store is busy or not, I had to wait on my order. And then NO ONE EVEN ASKED WHAT MY ORDER WAS WHILE I WAS STANDING THERE! I simply asked do you all have an order by my name ready he saw the bacon bag, placed it to me, got my drink from the other counter and placed it before me. I said, man this has got to get better. This happens every time. Marcello replies back, "Well you see its crowded so BE PATIENT!" I wasnt going to respond because I didnt want to disrespect the crowd that was in the store to the door OR upset the people who WERE ALREADY WAITING FOR FOOD THAT WASN'T READY OR MESSED UP! I did say that this happens whether its crowded or not. Marcello says WELL DON'T COME BACK!!!!!!! I told him I wouldn't but I will report. Mind you, I never complain about my food being cold or waiting for my drinks because I do understand timing. But since you all have remodeled and pick up new employees, this place and the service is terrible. I only patronize this place because its right down the street from work. But lately Ive had to try and cancel orders I couldn't pick up due to time wasted and almost being late for work. I need to see a different result and a apology from your worker. This will escalate as this is the only form I have to place my complaint. BECAUSE THE PHONE NUMBER LISTED DOESN'T WORK!!!!!!!! A patient, but discouraged Customer.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' at 1201 N Clark St, Chicago, IL?

Dunkin' at 1201 N Clark St in Chicago is open Monday to Friday from 5:30 AM to 5:00 PM, and on weekends from 6:00 AM to 4:00 PM.

Does Dunkin' offer delivery or curbside pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services at this location.