Dunkin'

3.0
195 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Chicago, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
5650 W Fullerton Ave, Chicago, IL
60639, United States

Hours

Reviews

3.0
195 reviews
5 stars
69
4 stars
23
3 stars
12
2 stars
13
1 star
78

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlight consistently poor customer service, with staff displaying rudeness and a lack of professionalism.

Order Accuracy

Many customers reported frequent issues with incorrect orders, leading to frustration and dissatisfaction.

Cleanliness and Organization

Several reviews mention the establishment being dirty and disorganized, contributing to a negative experience.

Staff Attitude

Customers noted that staff often appeared uninterested or annoyed, impacting the overall service experience.

Product Quality

Feedback indicates that the quality of food and drinks is inconsistent, with some items being stale or poorly prepared.
  • EE
    Esmeralda
    Nov 8, 2025
    1.0
    They always get my coffee wrong! New girl at the window not friendly at all. Donuts hard. I think they rush to make the coffee, why? No cars behind me. Do better.
  • YY
    Yesenia
    Nov 6, 2025
    1.0
    Service in this place is horrible. The “manager” has a horrible attitude. He ignores you while you’re telling him your order, starts talking to his co workers. You need to repeat the order again until he decides to pay attention. I saw him scream at elderly people and give them attitude. I never seen such a horrible customer service before. First and last time I come here. Be aware if you come here! I rather choose another Dunkin Donuts around the area.
  • HV
    Hector Valdez
    Oct 31, 2025
    1.0
    Do not go here you will come out upset trust me. For the 3rd time coming here. After noon crew has horrible service. I got ice coffee with no ice 2 spider donuts and only got 1 and a bunch of munchkins, not what I asked for. Horrible, horrible service manager please do something about your afternoon crew!!!
  • AM
    A M
    Oct 30, 2025
    1.0
    Ordered online to just walk in and pick up. Arrived 10 minutes later. On arrival one person taking someone’s order and everyone else on there phone.
  • HS
    Hennessey Saldivar
    Oct 24, 2025
    1.0
    Rude customer service they were doing it in a wrong way a guy who just threw the ice cream scoop and the waffle cone when I asked if I could have “a sprinkle waffle cone please” and he had an attitude.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' at 5650 W Fullerton Ave, Chicago?

Dunkin' is open every day from 4:00 AM to 10:00 PM, with slightly extended hours until 11:00 PM on Fridays, Saturdays, and Sundays.

Does this Dunkin' location offer delivery and curbside pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services for customer convenience.