Dunkin'

3.7
476 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Chicago, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
5000 W. Irving Park Rd, Chicago, IL
60641, United States

Hours

Reviews

3.7
476 reviews
5 stars
243
4 stars
71
3 stars
47
2 stars
20
1 star
95

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of employees displaying negative attitudes towards customers.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, including missing items and wrong modifications, leading to customer frustration.

Cleanliness and Sanitation

Several customers expressed concerns about the cleanliness of the store and food safety, with reports of unsanitary conditions.

Inconsistent Quality

The quality of food and drinks was frequently described as inconsistent, with complaints about cold or poorly made items.

Long Wait Times

Customers consistently noted long wait times both in-store and at the drive-thru, often leading to dissatisfaction.
  • OS
    orlanda sanders
    2 days ago
    1.0
    This location was doing so well then they started to try charging for light or no ice, which is not something that we are charged for via the app.
  • ZS
    Zaiya Solis
    6 days ago
    1.0
    Today i witnessed a lady who was purchasing coffee get HARRASSED AND FOLLOWED BY YOUR MANAGER AND ANOTHER WORKER FROM THERE they were backing into her car unbelievable, we cant even go for coffee without having to worry about attitude
  • VC
    Veronica Costa
    Nov 12, 2025
    5.0
    I ordered the cookie butter latte with a few other food items online, it was overall good and fresh. On point compared to others. The girls made conversation they were in all such a happy mood. I didn’t get all there names. This will be my preferred location.
  • DD
    David
    Nov 11, 2025
    1.0
    I was in this dunkin when I witnessed two WORKERS insulting a DoorDash worker and harassed her outside of the Dunkin just because she was trying add cold foam to the coffee someone had ordered. When they heard she was trying to add cold foam they started saying stuff about her and one of them said “FOR A DOORDASH ORDER?” And she started laughing. One of the workers was the MANAGER and the other one was a skinny girl working with a tattoo on her neck she was being very hostile and followed the DoorDasher out the dunkin and was threatening to fight her. From what I witnessed I left because who knows how they would of treated me.
  • MH
    Monique Hall
    Nov 4, 2025
    1.0
    The manager was rude and disrespectful and she is Latino. Most of the works are Latino and she was talking about me to her staff while I was at the window. On top I guess they was being funny and didn’t put in sugar in my coffee because I upgraded my coffee and changed my order. I would never give them a penny of my money again.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' located at 5000 W. Irving Park Rd, Chicago, IL?

Dunkin' at 5000 W. Irving Park Rd is open 24 hours a day, seven days a week.

What types of meals does Dunkin' serve at this location?

Dunkin' serves breakfast, lunch, and brunch at this location.