Brand Certified
Dunkin'
3.7(481 reviews)
Certified by Dunkin' • Feb 22, 2026
Business Details
5000 W. Irving Park Rd, Chicago, IL
60641, United States
Certified by Dunkin' • Feb 22, 2026
(773) 545-0515
Certified by Dunkin' • Feb 22, 2026
https://www.dunkindonuts.com
Certified by Dunkin' • Feb 22, 2026
About
Certified by Dunkin' • Feb 22, 2026
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Chicago, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Dunkin' • Feb 22, 2026
Hours
Certified by Dunkin' • Feb 22, 2026
Reviews
3.7
481 reviews
5 stars
242
4 stars
71
3 stars
48
2 stars
20
1 star
100
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many reviews highlighted poor customer service, with reports of rude staff and management, inconsistent service quality, and negative interactions with employees.
Order Accuracy
Numerous customers experienced issues with incorrect orders, including missing items and wrong modifications, leading to frustration.
Cleanliness and Facilities
Several customers noted unsanitary conditions and the lack of public restrooms, which contributed to a negative experience.
Speed of Service
Customers frequently mentioned long wait times, both in-store and at the drive-thru, impacting their overall satisfaction.
Product Quality
Mixed feedback on food and drink quality, with some praising freshness while others reported cold or poorly made items.
- MCMary CarrollFeb 2, 20261.0Rats in the drive-thru lane! The food is consistently bad here. Everything is either undercooked or overcooked. The hash browns are never fresh. Wraps are so overcooked that they crumble. Customer service is horrible. Over the years they have had some of the nicest workers, but lately they are rude, argumentative and bitter. There are at least 5 other Dunkin’s within a mile of this location with better prices, better food and consistently friendly service.
- YNYousuf NaeemFeb 1, 20261.0bad attitude in drive thru, rude. then asked “do you need a straw?” for an iced coffee 🤦
- FRFanny RomeroJan 30, 20261.0Horrible customer service! Women with face piercings that is taking orders in the drive thru has such a horrible attitude! She is very rude to customers!
- MMMint MelodyDec 20, 20251.0They denied the paid customers to use the restroom where they listed that the have them which violate the Illinois Restroom Access Act (410 ILCS 39/1) I am raising this issue to the corporate and the state government.
- NGNancy GNov 28, 20254.0I visited for coffee on November 18, 2025, at approximately 4:00 PM. The establishment was quite busy, with a line extending from the register to the entrance, and only one employee was present. This individual was managing both the queue and the drive-through service. He performed exceptionally well, demonstrating speed and maintaining a calm demeanor with customers. His name was Pedro. I am unsure if a colleague was on a break or if he was entirely unassisted, but it appeared to be a considerable workload for one person. He handled the situation admirably.
Brand Certified Facts from Dunkin'
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Certified February 22, 2026Yext Knowledge Graph
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