Dunkin'

3.7
386 reviews
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Business Details

2565 W Fullerton Ave, Chicago, IL
60647, United States
(773) 384-2565
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Chicago, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
2565 W Fullerton Ave, Chicago, IL
60647, United States

Hours

Reviews

3.7
386 reviews
5 stars
181
4 stars
72
3 stars
43
2 stars
29
1 star
61

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including slow response times, incorrect orders, and rude staff.

Cleanliness

Multiple reviews highlighted issues with cleanliness, including dirty tables and unsanitary conditions.

Product Quality

Many customers expressed dissatisfaction with the quality of food and drinks, citing stale donuts, poorly made coffee, and incorrect orders.

Staff Attitude

Several reviews mentioned unprofessional behavior from staff, including rudeness and lack of customer service.

Inconsistency

Customers noted a lack of consistency in service and product quality, with some positive experiences overshadowed by negative ones.
  • AB
    Anthon Bates
    Dec 23, 2025
    1.0
    Their service is very poor. The guy at the counter couldn’t understand a thing and they refused to make my coffee right and coffee that I get at other Dunkin’ Donuts like the way I have it made. They refuse to make it telling me they don’t do that when I’ve had it at several Dunkin’ And also my donut was bad. They come off as incomprehensive
  • CP
    Chandni Patel
    Oct 15, 2025
    5.0
    Every is so polite and welcoming. Each time I’ve been there it’s been extremely clean and I’ve had a good experience
  • NF
    Not a Person No legal fiction
    Oct 14, 2025
    5.0
    I love the way they prepared my pumpkin spice it was really great I was looking around to find a great coffee ☕️ shop and I found it 😋finally.
  • NS
    norbert soltysik
    Oct 5, 2025
    1.0
    I stop by every Sunday morning around 630am. There is only 1 guy working there. Even though there is maybe 1-2 people ahead of me I wait 15 minutes
  • JS
    Jaina Siemienkowicz
    Sep 14, 2025
    2.0
    Sadly one of the slowest Dunkin locations I've ever been to. I ordered through the app and came nearly 20 minutes later to find my coffee made incorrectly and my food items (a sandwich and hash browns from their little deal) not ready at all. After leaving i also found out they didn't make the food correctly either! The coffee at least was fixable in the moment, but I was charged for a modification to the sandwich that wasn't actually done. Consistently not timely with mobile orders and it seems specifically hash browns are a REAL struggle for this store. Unfortunately probably won't be coming back to this one. The location at Kedzie and Lawrence is fantastic in comparison, consistently had food and drinks ready within 5 minutes of placing a mobile order!
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Frequently Asked Questions About Dunkin'

What are the regular operating hours for this Dunkin' location in Chicago, IL?

This Dunkin' location is open daily from 4:00 AM to 8:00 PM.

Does this Dunkin' offer delivery and curbside pickup services?

Yes, this Dunkin' offers both delivery and curbside pickup services for customer convenience.