Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Chicago, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.8
567 reviews
5 stars
283
4 stars
111
3 stars
59
2 stars
29
1 star
85
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Customer experiences with staff are mixed, with reports of rudeness and poor service overshadowing some positive interactions.
Service Speed
Many customers complained about slow service, particularly during busy hours, leading to long wait times for orders.
Cleanliness
While some customers noted cleanliness, others reported unsanitary conditions and a need for better maintenance.
Order Accuracy
Numerous reviews highlighted issues with order accuracy, including missing items and incorrect orders.
Product Quality
Feedback on food and drink quality is varied, with some customers enjoying their items while others reported stale or poorly made products.
- TJTia JJan 3, 20262.0Closing time states that it’s 7pm on google. are hours different in store?? because everything was closed down and dark a half hour early.
- MCMark CollinsDec 17, 20251.0I shouldn't give this Dunkin donuts no stars at all, I wanted to get the $6 deal I told the lady I don't want coffee hot or cold customers should have the right to choose what they want to drink instead of coffee I ended up getting a sausage egg and cheese croissant some hash brown and a small lemonade and she charged me $13.15 just for this little snack, then I asked to to use the bathroom and this cashier tells me the bathroom is out of order now I find that increasingly difficult to believe you have customers paying their hard earned money and can't used the one thing we as human beings use every day this is ridiculous and unexceptable, I may as well stay home and cook me some breakfast, one thing for sure I'll never come to this establishment ever again I should report this place to the Better Business Bureau and she charge me 25 cents for an extra jelly that is ridiculous like I said I'll never return to this place again what I see is a lot stupid rules and incompetence that's what I see.
- FCFrancesco CaldarellaNov 25, 20251.0Staff not polite at all. Talking to customers in line and my coffee half done sitting on the table, waiting for them to finish talking to keep making it. Tuesday morning 11/25/25
- MWMarcy WinfreyNov 8, 20255.0Ordering on the app makes the process ALOT QUICKER!
- MSMckinley SemajSep 16, 20255.0The staff are attentive without being intrusive.
Frequently Asked Questions About Dunkin'
What are the operating hours for Dunkin' at 309 W Chicago Ave, Chicago, IL?
Dunkin' is open Monday to Friday from 4:30 AM to 7:00 PM, and on Saturdays and Sundays from 6:00 AM to 7:00 PM.
Does Dunkin' at 309 W Chicago Ave offer delivery and pickup services?
Yes, this Dunkin' location offers both delivery and curbside pickup services.
What types of meals can I get at Dunkin'?
Dunkin' serves breakfast, brunch, and lunch options including coffee, espresso, breakfast sandwiches, and donuts.
What are some of the specialty items offered during the holiday season at Dunkin'?
During the holiday season, try Dunkin's Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher.
Can I order Dunkin' products through a mobile app?
Yes, you can order ahead using the Dunkin' mobile app available on iOS and Android for a fast grab and go experience.
Is there a drive-thru service available at this Dunkin' location?
No, this Dunkin' location does not have a drive-thru service.
What payment methods are accepted at Dunkin'?
Dunkin' accepts debit and credit cards for payment.
What nearby places can I visit before or after enjoying coffee at Dunkin'?
Nearby, you can visit MYA By Medi, a Mediterranean restaurant and bar, or take a yoga class at Ritual Hot Yoga for relaxation before or after your Dunkin' visit.
Are there other coffee shops close to Dunkin' at 309 W Chicago Ave?
Yes, Starbucks is a nearby coffee shop where you can find alternative coffee and smoothie options.
What amenities are available nearby for someone visiting Dunkin'?
Near Dunkin', there are salons like Arsova Salon and Kosa Salon for beauty services, as well as Walgreens pharmacy and Bank of America ATM for convenience.