Dunkin'

3.8
791 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Chicago, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
200 E Ohio St, Chicago, IL
60611, United States

Hours

Reviews

3.8
791 reviews
5 stars
344
4 stars
201
3 stars
101
2 stars
40
1 star
105

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor service, with many customers experiencing rude or inattentive staff, long wait times, and incorrect orders.

Cleanliness

Several customers noted unsanitary conditions, including dirty tables and overflowing garbage, contributing to a negative atmosphere.

Order Issues

Many customers reported problems with their orders, including items being out of stock, incorrect items being served, and issues with the self-order kiosks.

Positive Staff Interactions

Despite the overall negative feedback, some customers praised individual staff members for their kindness and attentiveness during their visits.
  • LW
    Lawana “Mitchi” Walker
    Jan 1, 2026
    5.0
    Came in here on New Year's day and it was absolutely slammed. I had to wait for almost 30 minutes for my order, BUT that wasn't the fault of the employees. There was only 2 young men working, doing online orders and all the in store orders. They kept their cool and were still very nice despite some people not being very nice about the wait. They stayed impressively organized. I wasn't in a hurry so I didn't mind waiting. They could have used another person or two, it's crazy that there was just 2 people working. Quit understaffing your stores and over working your employees.
  • RA
    Roxanne Arena
    Dec 30, 2025
    2.0
    Placed or drink and food order on the kiosk and it failed at the end, tried to order at the counter and was told wehad to try the kiosk again, failed AGAIN. Maybe because of out of stock items. Dirty with over flowing garbage.
  • WH
    Wildher Hernandez
    Dec 17, 2025
    1.0
    Mal servicing un cafe echo a los golpes pura agua
  • FF
    feragon430
    Dec 8, 2025
    5.0
    The gentleman working in there was very kind and attentive. Great service that should be rewarded.
  • RR
    Randazzzler
    Nov 30, 2025
    3.0
    Come on Dunkin Donuts. Do better. The taxes in Illinois are 11.75%. Your prices are outrageous. You had ONE person behind the counter and a full ordering area. He did great, telling all the peeps with no money to leave all while making food and drinks. One lady, who was clearly a public Chicago city worker, wanted free coffee, free caramel drizzle, free, free, free. Ugh. My sons sandwich was good he said. The donut, ok. The atmosphere is way less than desired. Do better Dunkin Donuts. Do better.

Frequently Asked Questions About Dunkin'

What types of food and drinks can I find at Dunkin' in Chicago, IL?

Dunkin' offers a variety of coffee, espresso, breakfast sandwiches, donuts, tea, and premium beverages. They have over 50 varieties of donuts and several breakfast and lunch options.

What are the operating hours of Dunkin' at 200 E Ohio St, Chicago?

This Dunkin' location is open 24 hours a day, seven days a week.