Dunkin'

3.8
780 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Chicago, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
200 E Ohio St, Chicago, IL
60611, United States

Hours

Reviews

3.8
780 reviews
5 stars
339
4 stars
201
3 stars
99
2 stars
39
1 star
102

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and unprofessional.

Cleanliness

Customers frequently noted unsanitary conditions, including dirty tables and a generally unclean environment.

Food Quality

While some customers enjoyed the food, many reported issues with incorrect orders, stale items, and overall dissatisfaction with the food quality.

Staff Attitude

Several reviews mentioned a lack of friendliness and professionalism among staff, contributing to a negative customer experience.

Operational Issues

Customers experienced long wait times and confusion regarding orders, particularly during busy hours or shift changes.
  • BB
    BEK
    Nov 15, 2025
    1.0
    I ordered a croissant with cheese and an egg, but they gave me a different sandwich 👎🏿
  • KW
    Kayleen Wilcoxson
    Nov 11, 2025
    1.0
    Rolled in at 6am to get a coffee and there was 5 employees behind the counter. By the time I walked up to the register they all disappeared and not one of them would come to the register. Then a lady came out to clean windows and said I needed to use the kiosk. Well I couldn’t find the drink I wanted there so I went back to the register which now had 4 people in line. Not one employee was competent at this establishment. Gave the guy my order and he didn’t listen to anything I had said. Asked me exactly what I had already told him when I ordered about both drinks I ordered. So incompetent it was pathetic really. I certainly will not be returning to this location ever again!!!
  • WN
    Wayne Tyrone Newell
    Oct 30, 2025
    5.0
    Open 24 hour's, 30 minutes to consume food and/or drink
  • DY
    Doron Youseflaleh
    Oct 12, 2025
    5.0
    Nothing beats Dave's killer bread excerpts from Pete's
  • SS
    Shawn Stevens
    Sep 23, 2025
    3.0
    Food, parking, and pricing was great!!! Atmosphere almost got robbed. Need to put up a sign for no loitering and not to feed the birds.

Frequently Asked Questions About Dunkin'

What types of food and drinks can I find at Dunkin' in Chicago, IL?

Dunkin' offers a variety of coffee, espresso, breakfast sandwiches, donuts, tea, and premium beverages. They have over 50 varieties of donuts and several breakfast and lunch options.

What are the operating hours of Dunkin' at 200 E Ohio St, Chicago?

This Dunkin' location is open 24 hours a day, seven days a week.