Dunkin'

3.9
644 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Chicago, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
2337 N Cicero Ave, Chicago, IL
60639, United States

Hours

Reviews

3.9
644 reviews
5 stars
350
4 stars
105
3 stars
61
2 stars
24
1 star
104

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, with many customers experiencing attitude issues and incorrect orders.

Order Accuracy

A significant number of customers reported frequent mistakes with their orders, leading to frustration and dissatisfaction.

Cleanliness and Hygiene

Concerns were raised about hygiene practices among staff, including improper handling of food and unsanitary conditions.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their friendliness and good service.

Management Issues

Several reviews pointed to poor management and lack of training for employees, contributing to the overall negative customer experience.
  • LA
    Luis Alaniz
    Oct 23, 2025
    1.0
    the dude w the curly hair always got an attitude when he’s just doing his job
  • LE
    Lizeth Esparza
    Aug 17, 2025
    1.0
    Todos los lunes paso a las 3:50 am mando mi orden online y nunca está lista lo hacen a lo puro tonto una vez el chavo se sono y no se lavo las manos y así hizo mi café y no lo agarré ahí se los dejé la segunda vez amarros sus cuerdas de los zapatos y así me entregó mi café le dije que tenía que lavarse las manos y dijo que ese no era mi problema siempre están jugando los dos chavos en la madrugada sacan la basura y no se lavan las manos creo que ya no iré a ese lugar pésimo servicio eso de tardar 20 min por un cae pésimo servicio
  • PT
    Paola Trujillo
    Jul 14, 2025
    2.0
    Why are the women at the drive thru here so disgusting? Every time I go and they mess up the order they get mad at ME for THEIR mistake. How does that make sense? I don’t even get upset that they made a mistake,—everyone makes mistakes—but There’s no need to throw my change back at me and give me an attitude because YOU confused the orders. And stop trying to kick me out of the drive thru line when you haven’t even given me my complete order. I understand you need to keep the line moving but honey some items are missing. Then they act like they did nothing wrong and we get no apology.
  • TB
    Thalia Bucio
    Jul 10, 2025
    5.0
    me gustó mucho la persona q me atendió y muy amable se llama víctor y muchas gracias q sea así con los clientes siempre
  • JJ
    Joliz
    Jun 19, 2025
    3.0
    I ordered a ice latte with cold foam. I went around 10 pm. The guy taking my order was a bigger guy with a beard, he was sooo rude! His language wasn’t every professional (no customer service voice). He handed me my coffee with no cold foam and I asked nicely if he could add it, but he replied with “ohhh my goddd brooo” then fixed his mistake. It was busy, the line was long I completely understand his frustration but the way he handled HIS MISTAKE was childish for being an adult.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' at 2337 N Cicero Ave, Chicago, IL?

Dunkin' at 2337 N Cicero Ave is open 24 hours a day, seven days a week.

What types of meals are served at this Dunkin' location?

This Dunkin' location serves breakfast, lunch, and brunch.