Dunkin'

3.9
342 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Chicago, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1743 W. Lawrence Ave, Chicago, IL
60640, United States

Hours

Reviews

3.9
342 reviews
5 stars
173
4 stars
66
3 stars
33
2 stars
19
1 star
51

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, with several instances of incorrect orders and refusal to issue refunds.

Order Accuracy

A significant number of reviews mentioned issues with incorrect orders, leading to customer dissatisfaction.

Speed of Service

While some customers praised the quick service, others experienced long wait times, particularly during busy hours.

Cleanliness and Atmosphere

The cleanliness of the location was noted positively by some, but there were complaints about the overall atmosphere and staff behavior.

Product Quality

Customers had mixed experiences with food and drink quality, with some enjoying their orders while others received stale or poorly made items.
  • AG
    Adam Graff
    Jan 4, 2026
    5.0
    Very good Dunkin, I just don't care much for the donuts. The wake up wraps are much better.
  • FW
    Fadiyla Wilson
    Dec 15, 2025
    1.0
    I ordered a Cookie Butter Cold Brew, and the employee made the drink incorrectly. Instead of remaking it, she told me I ordered it wrong. I did not request milk or cream. When I asked for a refund, she refused and told me I had to contact corporate. I never received the drink I ordered, nor a refund. Below is the drink I ordered versus what I was given.
  • NS
    Nate Stubbs
    Dec 2, 2025
    1.0
    I live down the street from this location. I come through here usually when I’m on my way to work and I need something quick. I went through yesterday, Monday, December 1. I noticed when I paid and was given my card back the window shut and I noticed the young lady Pointing back at the window saying something to her coworkers. It took a good 3 to 5 minutes for my sandwich to be finished. And when I received the sandwich, it was smashed. It was burnt, black and hard as a rock. Needless to say I was starving, but I didn’t finish it because it was disgusting. I have come here so many times and I am never ever ever had an issue with the food. However, the young lady at the window usually has attitude and I have not said more than thank you to this young lady. It sucks because now I feel I have to go out of my way to go to another location to get my Duncans when I feel the need to because this was the worst quality of service and quality of food I’ve ever received any fast food anywhere ever. Here are some pictures
  • ZD
    Zack Dyer
    Nov 24, 2025
    5.0
    Professionals work here!
  • DC
    Dave Crenshaw
    Nov 1, 2025
    5.0
    It’s a crazy world, when you find a 24HR, clean, quick and convenient Dunkin Drive Thru just 1.3 miles from the beach - that’s an amazing thing.

Frequently Asked Questions About Dunkin'

What are Dunkin's operating hours at 1743 W. Lawrence Ave, Chicago?

Dunkin' at 1743 W. Lawrence Ave in Chicago is open 24 hours every day of the week.

Does this Dunkin' location offer drive-thru service?

Yes, this Dunkin' location features a drive-thru for quick and convenient service.