Dunkin'

3.5
320 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Chicago, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryNot available
  • TakeoutNot available
  • Credit cardAvailable

Location

Dunkin'
27 E Lake St, Chicago, IL
60601, United States

Hours

Reviews

3.5
320 reviews
5 stars
133
4 stars
58
3 stars
44
2 stars
18
1 star
67

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some staff are praised for being friendly and helpful, while others are reported as rude and unprofessional.

Speed of Service

Service speed is inconsistent; some customers experienced quick service while others faced long wait times and order inaccuracies.

Cleanliness

Concerns about cleanliness and maintenance of the location, with reports of dirty conditions and lack of restrooms for customers.

Product Quality

Quality of food and drinks varies; some customers enjoyed their orders while others reported stale donuts and poorly made coffee.
  • CF
    Charlene Farris
    Dec 29, 2025
    5.0
    I came in 12/26 about 8pm and the young ladies that was working was very nice, was patient and her service was excellent. The next time I’m in the area and she’s on shift I will be in there.
  • MS
    Mariah Stan
    Dec 24, 2025
    5.0
    I came in around 6pm I LOVE LOVE THE GIRL WHOS WORKING THERE. She’s by herself but make sure her guests are taken care of. She has a positive attitude & kept a smile on her face throughout the chaos! Will be back just for her.
  • BP
    Bruce Popejoy
    Dec 12, 2025
    4.0
    Stopped in for a quick snack and to use the bathroom...no bathroom 😶. Enjoyed my donut and hot chocolate.
  • KS
    Karandeep Singh
    Nov 25, 2025
    1.0
    They have one guy doing all the work. Hire more people.
  • WW
    William Waters
    Nov 16, 2025
    1.0
    Ordered nitro cold brew, was served regular cold brew. I asked for the correct drink, they didn't know what nitro cold brew was and said my order was correct. They have no clue what they're doing here, go somewhere else.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' at 27 E Lake St, Chicago, IL?

Dunkin' is open 24 hours a day, 7 days a week at 27 E Lake St, Chicago, IL.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' offers both delivery and curbside pickup services for your convenience.