Brand Certified
Dunkin'
3.5(322 reviews)
Certified by Dunkin' • Feb 22, 2026
Business Details
27 E Lake St, Chicago, IL
60601, United States
Certified by Dunkin' • Feb 22, 2026
(872) 873-2934
Certified by Dunkin' • Feb 22, 2026
https://www.dunkindonuts.com
Certified by Dunkin' • Feb 22, 2026
About
Certified by Dunkin' • Feb 22, 2026
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Chicago, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Dunkin' • Feb 22, 2026
Hours
Certified by Dunkin' • Feb 22, 2026
Reviews
3.5
322 reviews
5 stars
134
4 stars
58
3 stars
44
2 stars
18
1 star
68
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer experiences with service quality were inconsistent, with some praising friendly staff while others reported rude behavior and slow service.
Cleanliness
Multiple reviews highlighted issues with cleanliness, including dirty surroundings and unsanitary practices.
Product Quality
Customers expressed dissatisfaction with food and drink quality, mentioning stale items and incorrect orders.
Staffing Issues
Several reviews noted that the location was often understaffed, leading to slow service and mistakes in orders.
Positive Experiences
Despite the negative feedback, some customers had positive experiences, particularly praising specific staff members and the quality of certain products.
- RRRecklessthor4Jan 22, 20261.0Food was cold, place is dirty.
- CFCharlene FarrisDec 29, 20255.0I came in 12/26 about 8pm and the young ladies that was working was very nice, was patient and her service was excellent. The next time I’m in the area and she’s on shift I will be in there.
- MSMariah StanDec 24, 20255.0I came in around 6pm I LOVE LOVE THE GIRL WHOS WORKING THERE. She’s by herself but make sure her guests are taken care of. She has a positive attitude & kept a smile on her face throughout the chaos! Will be back just for her.
- BPBruce PopejoyDec 12, 20254.0Stopped in for a quick snack and to use the bathroom...no bathroom 😶. Enjoyed my donut and hot chocolate.
- KSKarandeep SinghNov 25, 20251.0They have one guy doing all the work. Hire more people.
Brand Certified Facts from Dunkin'
Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website