Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Chicago, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
There are mixed reviews on customer service, with some praising friendly staff while others report rudeness and poor service.
Order Accuracy
Many customers experienced issues with incorrect orders and inconsistencies in drink preparation.
Wait Times
Customers frequently mentioned long wait times, especially during peak hours, leading to frustration.
Food Quality
Food quality is inconsistent, with reports of burnt items and improperly prepared food.
Management Issues
Several reviews indicate poor management practices, including understaffing and lack of training for employees.
FR
Filip R.
Oct 18, 2025
1.0
A young woman with a lip piercing was extremely rude and arrogant. She refused to serve me at 9:55 pm and didn’t even let me use the restroom.
Avoid this disgusting place. 🤮
AP
Aldo Perez
Sep 18, 2025
1.0
Don't know how to make there own drinks
SM
Samantha Montes
Aug 23, 2025
1.0
I come to this Dunkin location practically every day and get the same cold brew every single time. Never had an issue before. But these past few weeks I’ve been noticing some inconsistency like: wait times going up from waiting like 3 minutes to almost 25 minutes. Fine no big deal I guess I can live with that. But my last two back to back visits the service and the cold brews were absolutely horrible. I order through my mobile app all the time and when I went through the drive thru I received my order tried the cold brew and it was absolutely awful. They put barely any dairy in it, none of my liquid sugar, and the coffee? Was beyond burnt and bitter. I went inside and waited maybe 8 minutes before someone came to help me and asked the employee nicely if she could remake the two drinks for me because they were very burnt and bitter. (Definitely not worth spending $9 for.) She goes to remake them and I guess she was annoyed at having to do it again because I hear her commenting loudly about it with her coworkers. Whatever. She gave them back to me with such an attitude and I should’ve just asked for a refund at that point but I took the fixed coffees and left. I go back today and I still mobile order my usual and when we get them just looking at it again I know it’s going to be another bad experience. The cold brew was probably 98% oat milk and maybe a dash of espresso? Didn’t even bother trying to go in to get them fixed just dumped them out and out another $9 for nothing. If they can remember a customer’s name or face why can’t they remember to make a simple cold brew? What’s the point of the measurement lines and recipes then?
JC
Jasmine Castillo
Jul 29, 2025
1.0
I placed an online order, and just based off the fact that the employee with the red hair just handed us the food, no greeting no glance I already knew what I was in for. Burnt croissant, cold as ice wraps. I get it, it’s early but you’re literally a breakfast place. Take your crap attitude and find a different job if this if the type of customer service and food you’re giving out to people who are paying you their hard earned money while you sit in Dunkin and hand out trash. Never coming back to this location
SF
Sally Fuller
Jul 22, 2025
5.0
The ladies in there are on point! Fast service & good coffee.
What are the operating hours of Dunkin' at 6536 S Kedzie Ave in Chicago?
Dunkin' at 6536 S Kedzie Ave is open 24 hours a day, 7 days a week, including all holidays.
Does this Dunkin' location offer delivery services?
This Dunkin' location does not offer delivery services; all days are marked as closed for delivery.
Can I order ahead or use curbside pickup at this Dunkin'?
You can order ahead using the Dunkin' mobile app for a fast grab and go experience, but curbside pickup is not available.
What new seasonal drinks are available at this Dunkin' location?
They offer new holiday drinks including the Cookie Butter Cloud Latte, Berry Sangria Refresher, as well as returning Peppermint Mocha and Toasted White Chocolate Signature Lattes.
What types of meals can I find at this Dunkin'?
This location serves breakfast, lunch, and brunch with a variety of options such as espresso, coffee, breakfast sandwiches, and donuts.
Is there a drive-thru option available at this Dunkin'?
Yes, this Dunkin' location has a drive-thru for convenient service.
What payment methods are accepted at Dunkin' on Kedzie Ave?
You can pay using debit or credit cards at this Dunkin' location.
What nearby childcare options are close to Dunkin' at 6536 S Kedzie Ave?
Pathways To Learning Child Care Centers and Barbara Vick Early Childhood are nearby childcare and preschool options convenient for families visiting Dunkin'.
Are there dining options near Dunkin' if I want to try other foods?
Yes, nearby you can find Mexican restaurants like La Fogata and Pozoleria Iguala Number 2, as well as other eateries like Taquitos Don Ramon and Coco's Place and Pizza.
What nearby places can I visit for entertainment or leisure after stopping by Dunkin'?
You might visit La Ruta 66, a bar and concert venue close by, or Marquette (Jacques) park for outdoor activities and water park fun.