Dunkin'

3.6
234 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Chicago, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
3101 W Irving Park Rd, Chicago, IL
60618, United States

Hours

Reviews

3.6
234 reviews
5 stars
112
4 stars
33
3 stars
24
2 stars
19
1 star
46

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported inconsistent service quality, with some praising friendly staff while others experienced poor customer service and slow service.

Order Accuracy

Multiple reviews highlighted issues with order accuracy, including wrong items and missing components.

Product Quality

Feedback varied on product quality, with some customers enjoying fresh donuts and good coffee, while others complained about stale items and poorly made drinks.

Cleanliness

Several reviews mentioned cleanliness issues, including dirty conditions and poorly maintained facilities.

Management Issues

There were comments about the need for better management and training, with some customers noting improvements under new management.
  • MF
    Michelle Forgue
    Jul 26, 2025
    2.0
    Terrible. My cheese was at the bottom of my wake up wrap bag, my 2 creams only coffee was mostly milk and only 3/4 filled, was charged extra for something without my knowledge. Won’t be back to this location.
  • DR
    Desiree Rodriguez
    Jul 18, 2025
    2.0
    Ordered a latte and it was disappointing - more like coffee with a splash of milk. Not what I expected and honestly pretty bad.
  • TB
    Tajay Blair
    Jun 26, 2025
    4.0
    Great ice cappuccino
  • SJ
    Stephanie Juarez
    Apr 24, 2024
    5.0
    To the girl closing on Wednesday April 24th needs a raise, she made my matcha TOO good and my man’s ice coffee too
  • EA
    Elizabeth Aguirre
    Dec 16, 2015
    1.0
    My husband works around this area. I was dropping him off at work and decided to get him and me some breakfast (I usually go to McDonald for breakfast). The DD It's closer to his job . I asked for a grilled cheese and I get a cheese bread.. the bread wasn't even toasted.. I went back so they toasted one side of the bread... they need to hired new ppl or trained them better...

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' at 3101 W Irving Park Rd, Chicago?

Dunkin' at 3101 W Irving Park Rd is open Monday through Friday from 5:00 AM to 8:00 PM, and on weekends from 6:00 AM to 8:00 PM.

Does this Dunkin' location offer delivery and curbside pickup?

Yes, this Dunkin' location offers both delivery and curbside pickup services.