Dunkin'

3.9
757 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Chicago, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1651 W Roosevelt Rd, Chicago, IL
60608, United States

Hours

Reviews

3.9
757 reviews
5 stars
370
4 stars
181
3 stars
87
2 stars
31
1 star
88

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unhelpful.

Order Accuracy

Many customers reported issues with incorrect orders, including wrong items and preparation mistakes.

Cleanliness

Some customers noted cleanliness issues, including unsanitary conditions and unclean restrooms.

Product Quality

While some customers enjoyed their drinks and food, others complained about stale or poorly prepared items.

Operational Hours

Several reviews mentioned frustration with the store closing early or not adhering to posted hours.
  • AC
    Analleli Cervantes
    Oct 24, 2025
    5.0
    I always place my order on the dunkin app. When I get to the store my iced coffee is ready! Or when i walk in and its still not ready the staff knows me already and hands me the drink personally. My iced coffee is always good!
  • DM
    Diego M
    Oct 11, 2025
    1.0
    Disgusting, found maggots in our food.
  • NM
    Nunez Mario
    Oct 10, 2025
    1.0
    They close at 8:30 not 9. Looks like no coffee for me!
  • PD
    Pablo D.
    Sep 28, 2025
    5.0
    Very quick, on top of everything. My to-go Dunkin on the weekends!
  • SL
    Sarah Lee
    Sep 21, 2025
    1.0
    I ordered two iced lattes, one with no whip - light ice and one with just light ice. I'm not sure why both of my signature lattes came out wrong. Neither with topping, neither with whip. I like to order online for the convenience of speed and so the little details aren't missed, not so they can do as they please and waste my time remaking drinks.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' at 1651 W Roosevelt Rd, Chicago?

Dunkin' in Chicago is open Monday to Friday from 4:30 AM to 8:00 PM, Saturday from 5:00 AM to 8:00 PM, and Sunday from 5:00 AM to 7:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.