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Dunkin'

3.4
(854 reviews)

Business Details

5931 S. Kedzie Ave, Chicago, IL
60629, United States
(773) 776-5900
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Chicago, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
5931 S. Kedzie Ave, Chicago, IL
60629, United States

Hours

Reviews

3.4
854 reviews
5 stars
351
4 stars
153
3 stars
84
2 stars
42
1 star
224

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported slow service, rude employees, and frequent mistakes with orders.

Food Quality

Several reviews mentioned issues with food quality, including burnt items and incorrect orders.

Customer Experience

Many customers expressed dissatisfaction with the overall customer service experience, citing unprofessional behavior and lack of attentiveness from staff.

Cleanliness

There were complaints about cleanliness, including dirty tables and unsanitary conditions.
  • CN
    chavirin neinei
    Feb 9, 2026
    1.0
    COCKROACH
  • SP
    Señor Paco
    Jan 29, 2026
    1.0
    I order ice cream and the cashier got a scratchy ear 👂 so she decided to scratch her inner ear and proceeded to serve my ice cream … I was disgusted and embarrassed to ask her to wash her hands.. I mean common sense! But I kept my mouth shut. They should really use their common sense to wait to scratch themselves or wear gloves!
  • ED
    Eneida Diaz
    Jan 16, 2026
    1.0
    Pero dicen que 24 horas y alas 3 de la mañana que paso yo siempre nunca nadie esta
  • PL
    Paula Loaiza
    Jan 4, 2026
    3.0
    My bagel was burn. An hard like old. Coffee was good but il have to ask her to add some sugar. An she didn't like it at all . It's a breakfast 🥞 place people should be able to be happy an say good morning at least
  • RC
    Rogelio Castaneda
    Jan 2, 2026
    1.0
    This morning of January 2 I went to this location to buy since my little girl saw that they had an insignificant bag but the children, I ordered 2 coffees from the Hispanic boy and asked him about the bag he told me that they run out, but I keep seeing that people were still having the item what i was asking for after me and I asked another girl about the famous bags and she told me that I had to buy and when she saw me the coffees I ask them and the one who was dispatching denied that I would have asked him for it! a terrible one. Service if those people don't feeling good stay in home you guys recieve a money every payday because we buy , we spend our money there

Brand Certified Facts from Dunkin'

Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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