Dunkin'

3.8
486 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Chicago, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
4851 W Belmont Ave, Chicago, IL
60641, United States

Hours

Reviews

3.8
486 reviews
5 stars
245
4 stars
87
3 stars
41
2 stars
20
1 star
93

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with many customers reporting rude behavior from staff and management.

Order Accuracy

Many customers experienced issues with incorrect orders, leading to frustration and disappointment.

Product Quality

Several reviews mentioned dissatisfaction with the quality of food and drinks, including stale donuts and improperly made beverages.

Staff Training

There were comments about the need for better training for some employees, particularly regarding customer interaction and order handling.
  • AQ
    Aurora Quintero
    5 days ago
    1.0
    I ordered a $6 meal deal and two donuts. At the register I asked the pricing for each donut and the employee said $0.94 cents. However, when home I realized the total didn’t amount to the meal and two donuts for the pricing of each donut the employee said. I went in the next day to discuss the issue and they said they couldn’t refund for the donuts because I didn’t have a receipt. I said the employee didn’t give me a receipt and lied about the pricing for each donut. I wanted a refund for the donuts. They continued they couldn’t refund for the donuts and apologized but I was dissatisfied about the outcome. They threatened to call the police on me for arguing about their decision to resolve the issue. I left the store and am uncomfortable to step foot into the Dunkin. I asked about how to send in a complaint because I know the employee lied about the donut pricing. They didn’t bother to show me how to send in a complaint simply told me to go on the Dunkin app.
  • MP
    Maria del Rosario Morales Perez
    5 days ago
    5.0
    Lo mejor abierto 24 horas ❤️
  • SM
    Sidney Mori
    Jan 5, 2026
    5.0
    Great service ,Always a great day when my coffee is done right and the service is friendly.
  • LL
    Luis
    Dec 25, 2025
    1.0
    Why everytime I order uber from this place especially milk shake ice cream. They come out horrible. The way they do things looks like they do things on purpose. Either put to much ice cream or to much milk. Don't order uber eats from here. Horrible quality product.
  • JV
    Julian Alvarez Vega
    Nov 23, 2025
    5.0
    Todo estuvo excelente!! Empleadas muy amables!! Hay una jovencita con el pelo pintado de color rosita que necesita más capacitación y entrenamiento pero estoy seguro que muy pronto estará haciendo un excelente trabajo como sus compañeras 👍🏼

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' at 4851 W Belmont Ave, Chicago, IL?

Dunkin' at 4851 W Belmont Ave is open 24 hours a day, 7 days a week.

Where can I order Dunkin' products ahead of time for quick pickup?

You can order ahead with the Dunkin’ mobile app available on both iOS and Android for a fast grab and go experience.