Dunkin'

3.8
479 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Chicago, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
4851 W Belmont Ave, Chicago, IL
60641, United States

Hours

Reviews

3.8
479 reviews
5 stars
242
4 stars
87
3 stars
41
2 stars
20
1 star
89

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with many customers reporting rude and unprofessional behavior from staff.

Order Accuracy

Many customers experienced issues with incorrect orders, leading to frustration and disappointment.

Employee Treatment

Feedback indicated that employees often displayed negative attitudes towards customers and each other, suggesting a toxic work environment.

Service Speed

While some customers praised quick service, others noted slow service, particularly during busy hours.

Cleanliness

Several reviews mentioned cleanliness issues, including dirty conditions and unsanitary practices.
  • JV
    Julian Alvarez Vega
    1 day ago
    5.0
    Todo estuvo excelente!! Empleadas muy amables!! Hay una jovencita con el pelo pintado de color rosita que necesita más capacitación y entrenamiento pero estoy seguro que muy pronto estará haciendo un excelente trabajo como sus compañeras 👍🏼
  • SA
    SULTAN ALKYAM
    Oct 30, 2025
    1.0
    The treatment of the employees is very bad, I ask for something, they give me something different and without morals
  • RR
    Rick Rx
    Oct 1, 2025
    1.0
    October 1, 2025 at 12 midnight waiting since 11:53 pm this lady. Why you guys hire her she not doing her job and rude. I came here as ubereat driver and tell her I am here for picking up. She couldn't hear me in the drive thru so I speak a little louder for her to hear. After that I am waiting for a long period of time. I saw she mumble and take her time. Then she handed me the food and raise her voice and force me to grab the food from her and she gave me attitude. Why the hell she work there in the first place and why you guys hire her? She not doing her job and giving attitude, and I didn't do nothing or say nothing to her. Thanks for wasting my time. I am not coming to this location, I am not doing business with you guys. Screw you guys. Please hire a worker that know what they doing!
  • YA
    Yasmeen Abdullah
    Aug 22, 2025
    1.0
    Went thru the drive thru to place an order. Sound was poor quality and kept having to ask the person to repeat themselves. Got to the window and the rewards coupon wasn't working on their end so I was overcharged. The store made no attempt to correct. In fact the cashier was getting an attitude and very impatient as I was showing her the rewards on my app. To add insult to injury my Munchkin order was wrong. I checked the reviews after pulling off and it makes sense. I have been a patron in this neighborhood since 2005. So disappointed.
  • SP
    Shivam Patel
    Jul 7, 2025
    1.0
    I placed an online order there was some issue with the order or the app maybe credit card the employee named nighat and afshan started yelling at me for no reason saying they only got one order and asking me to leave the premises even though i had one more order. Highly disappointed & wastage of money

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' at 4851 W Belmont Ave, Chicago, IL?

Dunkin' at 4851 W Belmont Ave is open 24 hours a day, 7 days a week.

Where can I order Dunkin' products ahead of time for quick pickup?

You can order ahead with the Dunkin’ mobile app available on both iOS and Android for a fast grab and go experience.