Dunkin'

3.6
497 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Chicago, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
7171 W Irving Park Rd, Chicago, IL
60634, United States

Hours

Reviews

3.6
497 reviews
5 stars
249
4 stars
64
3 stars
47
2 stars
18
1 star
119

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service, with many customers reporting rude or unprofessional behavior from staff, particularly at the drive-thru.

Order Accuracy

Numerous reviews highlight frequent issues with order accuracy, including incorrect items and poorly made drinks, leading to customer frustration.

Cleanliness

Several customers noted unsanitary conditions, particularly in restrooms, which detracted from their overall experience.

Speed of Service

While some customers praised the speed of service during busy hours, others reported long wait times and slow order processing.

Product Quality

Mixed reviews on product quality, with some customers enjoying their food and drinks, while others complained about stale or poorly prepared items.
  • TS
    Tasha Sanchez
    Oct 28, 2025
    5.0
    I come here all the time. And overtime its amazing. I always get a Cappachino Blast, and I know it takes time to make but the staff is great about it. Especially tonight after having a horrible day at work. They dont know how this little drink brightness up my day! Also we need to give more thanks to people and stop the complaining on little things!!!!!! But this staff is amazing!
  • KT
    Kieu Tran
    Oct 28, 2025
    1.0
    They are lazy to clean restrooms so both restrooms are always have labels ‘out of order’ ha ha ha 🧐🧐🧐
  • JJ
    Janet
    Oct 13, 2025
    5.0
    The morning crew is always on it. I never have to wait more than 1 min for my order to be taken. They have a large team working and they all know what they're doing. They work so fast and efficient and are always polite.
  • MG
    Marco Gonzalez
    Oct 5, 2025
    1.0
    They have really bed customer service and the manager yessica she is so unprofessional and bed aditude
  • DW
    Dominika Warchol
    Oct 1, 2025
    1.0
    Horrible customer service I don’t know what’s wrong with them ruined my day

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' at 7171 W Irving Park Rd, Chicago?

This Dunkin' location is open 24 hours a day, 7 days a week, providing service around the clock.

Can I order ahead or use a mobile app to place my order at this Dunkin'?

Yes, you can order ahead using the Dunkin' mobile app available on both iOS and Android platforms for a fast grab and go experience.