Brand Certified
Dunkin'
3.8(225 reviews)
Certified by Dunkin' • Feb 22, 2026
Business Details
4957 S. Central Ave, Chicago, IL
60638, United States
Certified by Dunkin' • Feb 22, 2026
(773) 288-9938
Certified by Dunkin' • Feb 22, 2026
https://www.dunkindonuts.com
Certified by Dunkin' • Feb 22, 2026
About
Certified by Dunkin' • Feb 22, 2026
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Chicago, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inNot available
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Dunkin' • Feb 22, 2026
Hours
Certified by Dunkin' • Feb 22, 2026
Reviews
3.8
225 reviews
5 stars
110
4 stars
43
3 stars
20
2 stars
10
1 star
42
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer service is inconsistent, with reports of rude staff and poor order accuracy, though some employees are noted for being friendly and efficient.
Product Quality
Mixed reviews on food and drink quality; while coffee is often praised, food items like donuts and sandwiches have received complaints about freshness and taste.
Cleanliness
Concerns about cleanliness and hygiene practices, particularly regarding food handling and the overall condition of the restaurant.
Atmosphere
The atmosphere is described as unwelcoming and cramped, with some customers noting a lack of friendliness from staff.
- MSMaggie ShiaJan 21, 20261.0My large matcha was half full. Not happy with this
- SHStacey HoffmanDec 28, 20255.0The staff here is always friendly. They almost always get the order correct, but if they do mess up, they fix it!! I usually order online, but sometimes in person, either way has been good. Sometimes to correct an order they will offer a replacement or a substitute, or sometimes a reimbursement. They are always nice about it. They are helpful and friendly. Atmosphere is ok because it's just carry out. Overall, this is the Dunkin I tend to frequent.
- JBJoe BrassNov 22, 20251.0BEWARE!! They manage to unapologetically mess up even the simplest of orders. Have no common courtesy or customer service. Glad there’s a new starbucks down the street. Would rather support them or the Dunkin on archer. Both gas stations Dunkin’s are owned/managed by the same people, which explains the lack of training and poor employee attitude/morale.
- MMMARY MOOREOct 14, 20254.0It's a pretty good store, and they make the tea well.
- BNBiswadeep NagSep 26, 20253.0Somewhat pricy though taste was good. Not very welcoming.
Brand Certified Facts from Dunkin'
Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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- Official website