Dunkin'

3.8
224 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Chicago, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
4957 S. Central Ave, Chicago, IL
60638, United States

Hours

Reviews

3.8
224 reviews
5 stars
110
4 stars
43
3 stars
20
2 stars
10
1 star
41

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service are mixed; while some praise friendly staff, many report rude behavior and poor order accuracy.

Food Quality

Food items, particularly donuts and sandwiches, receive negative feedback for being stale or poorly prepared.

Atmosphere

The atmosphere is generally described as unwelcoming, with some locations noted as dirty or cramped.

Order Accuracy

There are frequent complaints about incorrect orders and slow service, leading to customer frustration.
  • SH
    Stacey Hoffman
    Dec 28, 2025
    5.0
    The staff here is always friendly. They almost always get the order correct, but if they do mess up, they fix it!! I usually order online, but sometimes in person, either way has been good. Sometimes to correct an order they will offer a replacement or a substitute, or sometimes a reimbursement. They are always nice about it. They are helpful and friendly. Atmosphere is ok because it's just carry out. Overall, this is the Dunkin I tend to frequent.
  • JB
    Joe Brass
    Nov 22, 2025
    1.0
    BEWARE!! They manage to unapologetically mess up even the simplest of orders. Have no common courtesy or customer service. Glad there’s a new starbucks down the street. Would rather support them or the Dunkin on archer. Both gas stations Dunkin’s are owned/managed by the same people, which explains the lack of training and poor employee attitude/morale.
  • MM
    MARY MOORE
    Oct 14, 2025
    4.0
    It's a pretty good store, and they make the tea well.
  • BN
    Biswadeep Nag
    Sep 26, 2025
    3.0
    Somewhat pricy though taste was good. Not very welcoming.
  • JA
    Jonathan Avila
    Sep 26, 2025
    1.0
    Rude service. Never coming here again

Frequently Asked Questions About Dunkin'

What are the regular operating hours for Dunkin' at 4957 S. Central Ave, Chicago?

Dunkin' is open from 3:30 AM to 7:00 PM Monday through Saturday, and from 5:00 AM to 7:00 PM on Sundays.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' location offers both curbside pickup and delivery services.