Brand Certified
Dunkin'
3.8(588 reviews)
Certified by Dunkin' • Feb 22, 2026
Business Details
500 W. Roosevelt Rd, Chicago, IL
60607, United States
Certified by Dunkin' • Feb 22, 2026
(872) 873-2921
Certified by Dunkin' • Feb 22, 2026
https://www.dunkindonuts.com
Certified by Dunkin' • Feb 22, 2026
About
Certified by Dunkin' • Feb 22, 2026
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Chicago, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Dunkin' • Feb 22, 2026
Hours
Certified by Dunkin' • Feb 22, 2026
Reviews
3.8
588 reviews
5 stars
270
4 stars
121
3 stars
88
2 stars
30
1 star
79
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer experiences with service quality are mixed, with some praising friendly and efficient staff while others report rude behavior and poor order handling.
Cleanliness
The establishment is noted for being clean by some customers, but others mention issues with cleanliness and the presence of homeless individuals outside.
Order Accuracy
Many customers express frustration with incorrect orders and poor attention to detail, indicating a need for better training among staff.
Pricing
Several reviews highlight that prices are higher than at other locations, leading to dissatisfaction among customers.
Staff Behavior
There are reports of unprofessional behavior from staff, including arguing and lack of attentiveness, which negatively impacts customer experience.
- BABeatriz Anzaldua2 days ago1.0Poor customer service and bad attitudes.
- RLRenee LawrenceFeb 3, 20265.0Hot...hot...hot...hot..hot Coffee..donuts was dry .needs more moisture....the R
- RHRicky HernandezJan 8, 20265.0The type of people they encounter here and they keep their composure through it all. Makes sure my order ks correct and takes time to make it. Thank you. I want to give a shout out to Ricky specifically because it holds it down even when there are multiple customers out there the door, by himself mind you. I feel welcomed everytime and he deserves a raise!!!
- JSJessica SorensenDec 28, 20254.0TJ was amazing. He handled every guest with grace and speed, running the store by himself! Thank you TJ
- BBbyerj854Dec 7, 20251.0Absolutely horrible service. Staff has no clue. Yelling at each other. Mixing orders.
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' at 500 W. Roosevelt Rd, Chicago?
Dunkin' at 500 W. Roosevelt Rd, Chicago is open 24 hours a day, 7 days a week.
What food and beverages does Dunkin' offer at this location?
This Dunkin' offers coffee, espresso, breakfast sandwiches, donuts, tea, and specialty beverages including seasonal favorites like Cookie Butter Cloud Latte and Peppermint Mocha.
Does this Dunkin' location support delivery and pickup services?
Yes, this Dunkin' location offers both delivery and curbside pickup services.
Can customers order ahead using a mobile app at this Dunkin' location?
Yes, customers can order ahead using the Dunkin' mobile app available on both iOS and Android platforms.
Does the Dunkin' at 500 W. Roosevelt Rd have a drive-thru service?
No, this Dunkin' location does not have a drive-thru service but offers fast grab-and-go experience via mobile order ahead.
What forms of payment are accepted at this Dunkin' location?
This Dunkin' accepts both credit and debit cards for payment.
Is there free Wi-Fi available at this Dunkin' location?
Yes, free Wi-Fi is available for customers at this Dunkin' location.
What nearby places can be visited before or after enjoying a meal at Dunkin'?
Customers can visit nearby places like Baskin-Robbins for ice cream, Wingstop for chicken meals, or White Palace Grill for classic American dining before or after their visit to Dunkin'.
Is there convenient public transit near this Dunkin' for easy access?
Yes, CTA Bus Stop 327 is close by, providing convenient public transit options to reach Dunkin'.
Are there shopping options close to the Dunkin' at 500 W. Roosevelt Rd?
Yes, nearby shops include Mattress Firm for furniture, DSW Designer Shoe Warehouse for footwear, and AT&T Store for mobile accessories.
Brand Certified Facts from Dunkin'
Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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