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Dunkin'

3.8
(588 reviews)

Business Details

500 W. Roosevelt Rd, Chicago, IL
60607, United States
(872) 873-2921
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Chicago, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
500 W. Roosevelt Rd, Chicago, IL
60607, United States

Hours

Reviews

3.8
588 reviews
5 stars
270
4 stars
121
3 stars
88
2 stars
30
1 star
79

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service quality are mixed, with some praising friendly and efficient staff while others report rude behavior and poor order handling.

Cleanliness

The establishment is noted for being clean by some customers, but others mention issues with cleanliness and the presence of homeless individuals outside.

Order Accuracy

Many customers express frustration with incorrect orders and poor attention to detail, indicating a need for better training among staff.

Pricing

Several reviews highlight that prices are higher than at other locations, leading to dissatisfaction among customers.

Staff Behavior

There are reports of unprofessional behavior from staff, including arguing and lack of attentiveness, which negatively impacts customer experience.
  • BA
    Beatriz Anzaldua
    2 days ago
    1.0
    Poor customer service and bad attitudes.
  • RL
    Renee Lawrence
    Feb 3, 2026
    5.0
    Hot...hot...hot...hot..hot Coffee..donuts was dry .needs more moisture....the R
  • RH
    Ricky Hernandez
    Jan 8, 2026
    5.0
    The type of people they encounter here and they keep their composure through it all. Makes sure my order ks correct and takes time to make it. Thank you. I want to give a shout out to Ricky specifically because it holds it down even when there are multiple customers out there the door, by himself mind you. I feel welcomed everytime and he deserves a raise!!!
  • JS
    Jessica Sorensen
    Dec 28, 2025
    4.0
    TJ was amazing. He handled every guest with grace and speed, running the store by himself! Thank you TJ
  • BB
    byerj854
    Dec 7, 2025
    1.0
    Absolutely horrible service. Staff has no clue. Yelling at each other. Mixing orders.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' at 500 W. Roosevelt Rd, Chicago?

Dunkin' at 500 W. Roosevelt Rd, Chicago is open 24 hours a day, 7 days a week.

What food and beverages does Dunkin' offer at this location?

This Dunkin' offers coffee, espresso, breakfast sandwiches, donuts, tea, and specialty beverages including seasonal favorites like Cookie Butter Cloud Latte and Peppermint Mocha.

Brand Certified Facts from Dunkin'

Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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