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Dunkin'

3.3
(270 reviews)

Business Details

1550 W Garfield Blvd, Chicago, IL
60609, United States
(800) 447-0013
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Chicago, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1550 W Garfield Blvd, Chicago, IL
60609, United States

Hours

Reviews

3.3
270 reviews
5 stars
110
4 stars
44
3 stars
24
2 stars
13
1 star
79

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff often being rude, dismissive, or unhelpful.

Accessibility

Customers expressed frustration over the drive-thru only policy, limiting access for those without cars, particularly in a community that relies on walk-up service.

Product Availability

Many customers reported that the location frequently runs out of basic items, including food and drink supplies.

Management Issues

Reviews indicated mismanagement and understaffing, leading to long wait times and inadequate service.

Mixed Quality

While some customers praised the coffee, others complained about the quality of food items, including stale pastries and incorrect orders.
  • KK
    Kay K
    2 days ago
    1.0
    I ordered a very simple coffee and they still made it however they wanted then the man tried to short me on a nickel and got mad when i asked for it
  • IS
    ismayil samsudeen
    3 days ago
    5.0
    lovely stuff and great donuts
  • BK
    Brianna Knight
    Feb 9, 2026
    1.0
    I have a cold and after me telling The cashier I wanted mint tea over three times And him asking me What I wanted repeatedly, he still gave me chamomile tea If I could give zero stars, I would
  • MW
    Melonie Williams
    Jan 17, 2026
    1.0
    THIS LOCATION CONTINUOUSLY FAILS THE BLACK AND HISPANIC COMMUNITY IT SITS IN. I HAVE BEEN IN AREAS FAR WORSE THAN THIS ONE WHERE BUSINESSES STILL HAD THE DECENCY TO OPEN THEIR DOORS AND ALLOW PEOPLE TO WALK IN AND ORDER A CUP OF COFFEE. THIS DUNKIN REFUSES TO DO THAT. NOT EVERYONE IN THIS NEIGHBORHOOD HAS A CAR. SOME PEOPLE WALK FOR A CUP OF COFFEE. SOME PEOPLE RELY ON WALK-UP SERVICE. WHAT DOES THIS LOCATION DO? THEY TELL PEOPLE TO WALK THROUGH THE DRIVE-THRU — A DRIVE-THRU MEANT FOR CARS — OR THEY REFUSE SERVICE ALTOGETHER. AND NOW THEY’VE TAKEN IT A STEP FURTHER AND ARE SAYING YOU MUST HAVE A CAR TO PLACE AN ORDER. THAT IS UNACCEPTABLE AND DISCRIMINATORY, ESPECIALLY IN A COMMUNITY WHERE THERE IS LITERALLY NOTHING ELSE AROUND. ON TOP OF THAT, THIS LOCATION IS CONSTANTLY “OUT” OF BASIC ITEMS. FIRST IT WAS LARGE CUPS. THEN IT WAS ICE. HOW DOES A COFFEE SHOP RUN OUT OF ICE? THIS PLACE WAS WORKING JUST FINE WHEN THERE WAS A REGULAR MANAGER IN PLACE. EVER SINCE SHE LEFT, EVERYTHING HAS GONE DOWNHILL FAST. THE STAFFING IS A JOKE. I AM TIRED OF SEEING THE SAME ONE MANAGER STRUGGLING AND RUNNING A WHOLE STORE ALONE. THIS LOCATION IS CLEARLY UNDERSTAFFED, MISMANAGED, AND POORLY SUPPORTED, AND THE COMMUNITY IS PAYING THE PRICE. I WORK HARD FOR MY MONEY, AND SO DOES EVERYONE ELSE AROUND HERE. WE DESERVE BASIC ACCESS TO A BUSINESS THAT CHOSE TO SET UP SHOP IN THIS NEIGHBORHOOD. IF YOU ARE GOING TO BE HERE, THEN OPEN YOUR DOORS TO EVERYONE — NOT JUST PEOPLE WITH CARS. I WILL BE FILING FORMAL COMPLAINTS AND CONTINUING TO ESCALATE THIS UNTIL EITHER THIS LOCATION OPENS ITS DOORS TO WALK-IN CUSTOMERS OR IT IS SHUT DOWN. THIS IS ABOUT FAIRNESS, ACCESS, AND RESPECT — AND RIGHT NOW, THIS DUNKIN IS FAILING ON ALL THREE. DO BETTER. OR CLOSE
  • ML
    MONICA LUNA
    Jan 9, 2026
    1.0
    I been going to this Dunkin for almost 2 yrs now, But this past 3 weeks the lobby is been close. I went today and the cashier gave me a really bad attitude didn't wanted to take my order on the window I went walking she said come with a car she is short Hispanic with an ugly attitude smh . Good thing another guy step up and took my order he was so nice and the ugly lady got mad at him . Owner or manager should talk to that cashier they have to be nice with the costumers ..

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Chicago, IL?

Dunkin' at 1550 W Garfield Blvd in Chicago, IL operates 24 hours daily, from 12:00 AM to 11:59 PM every day of the week.

Does this Dunkin' location offer delivery and curbside pickup?

Yes, this Dunkin' offers both delivery and curbside pickup services to customers.

Brand Certified Facts from Dunkin'

Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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