Chipotle Mexican Grill

2.9
144 reviews
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Business Details

109 E Pearson St, Chicago, IL
60611, United States
(312) 680-0911
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle Loyola Pearson is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
109 E Pearson St, Chicago, IL
60611, United States

Hours

Reviews

2.9
144 reviews
5 stars
53
4 stars
13
3 stars
7
2 stars
8
1 star
63

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional staff, with specific complaints about dismissive attitudes and lack of assistance.

Food Quality

Many customers reported issues with portion sizes being stingy, inconsistent, and sometimes leading to food poisoning.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty tables and food prep areas, contributing to a negative dining experience.

Order Accuracy

Frequent complaints about incorrect orders, especially with mobile orders, indicating a lack of attention to detail.

Positive Experiences

A few customers noted positive interactions with staff and satisfactory food quality, but these were overshadowed by the overall negative feedback.
  • LM
    Luka Miletic
    Nov 2, 2025
    1.0
    We usually love Chipotle, but this location has been really disappointing. The food wasn’t fresh, the restaurant wasn’t very clean, and we even saw the manager yelling at staff over something minor. We’ll definitely keep eating at Chipotle, but we won’t be coming back to this location until there’s a serious improvement.
  • AS
    Adham Salama
    Sep 12, 2025
    1.0
    Very rude staff, they need to change them specially the short one with the red hair acting like chef lol
  • JB
    Joseph Baird
    Aug 23, 2025
    1.0
    Needless to say, I was having a great birthday meal until I got home and realized I was missing an item very valuable to me. Tried calling the store TEN TIMES, no answer. This is two hours before they close. Had to call corporate.
  • AB
    Amy Baird
    Aug 23, 2025
    1.0
    I’ve been trying to get a hold of somebody at the store for the last half hour regarding something urgent. Why does nobody answer this phone?
  • VC
    Valentine Correia
    Aug 1, 2025
    1.0
    Stingiest chipotle location! Better avoided..
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Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill at Loyola Pearson offer?

Chipotle Mexican Grill offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.

What are the operating hours of Chipotle Mexican Grill at 109 E Pearson St, Chicago?

Chipotle is open daily from 10:45 AM to 10:00 PM.