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Brand Certified

Chipotle Mexican Grill

3.2
(293 reviews)

Business Details

5533 S Harlem Ave, Chicago, IL
60638, United States
(773) 432-4610

About

Mexican Restaurant
Chipotle Harlem & Archer is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
5533 S Harlem Ave, Chicago, IL
60638, United States

Hours

Reviews

3.2
293 reviews
5 stars
124
4 stars
31
3 stars
16
2 stars
16
1 star
106

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff and slow order fulfillment.

Food Quality

Many reviews highlighted issues with food quality, including undercooked items, stale chips, and small portion sizes.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty tables and unclean serving areas.

Consistency

The location has been criticized for inconsistent food preparation and service, with some customers experiencing good meals while others faced significant issues.
  • OO
    Oscar
    Jan 24, 2026
    5.0
    Great and friendly service,goot my food quickly will be back
  • JM
    Jessica M
    Jan 19, 2026
    5.0
    I am so glad I came to this Chipotle, the atmosphere, and management are way better than the Chipotle down the street in Bridgeview. (They don't rush with your order so you don't have to correct them on what you really want).
  • MG
    Melissa Garcia
    Jan 6, 2026
    5.0
    Great service food DELICIOUS 😎🌮
  • AM
    Agime Memed
    Jan 3, 2026
    1.0
    This location has terrible service and the sanitation of this specific location is not only concerning but disturbing enough to lose appetite. This is not a place to eat! They also don’t have the food ready . Dishes are piled up , food mess everywhere, and food is not available. This is the worse experience by far.
  • HA
    Haider Ahmed
    Dec 16, 2025
    5.0
    We had a mobile order and showed up early. We had a flight to catch. The team members were very nice and made the order for us out of turn…although it took a little persuasion lol. Nonetheless they did! Thank you for the service.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill at Harlem & Archer serve?

Chipotle offers customizable Mexican-inspired menu items including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.

What are the operating hours for Chipotle Mexican Grill at 5533 S Harlem Ave, Chicago?

Chipotle is open daily from 10:30 AM to 10:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

Chipotle Mexican Grill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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