Chipotle Mexican Grill

3.1
250 reviews
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Business Details

1611 N Western Ave, Chicago, IL
60647, United States
(872) 327-9007
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle Western & North is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
1611 N Western Ave, Chicago, IL
60647, United States

Hours

Reviews

3.1
250 reviews
5 stars
99
4 stars
31
3 stars
12
2 stars
18
1 star
90

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences vary widely, with some praising friendly staff while others report rudeness and poor service.

Food Consistency

Food quality and portion sizes are inconsistent, with many customers noting undercooked rice and skimpy meat portions.

Cleanliness

The restaurant's cleanliness is frequently criticized, with reports of dirty tables and overflowing trash cans.

Positive Experiences

Despite negative feedback, several customers express satisfaction with their meals and the overall experience, highlighting specific staff members.

Management Issues

Several reviews mention poor management and lack of training for staff, contributing to negative customer experiences.
  • CM
    Chris Montgomery
    6 days ago
    1.0
    I ordered a bowl online with double meat (steak and chicken). I get home and there's barely any meat in this bowl and there's no steak at all! This is already too expensive for what it is and to get smaller portions than what I PAID for is the most frustrating thing.
  • RH
    Raphael Hurtado
    Oct 29, 2025
    5.0
    Recently moved to the neighborhood and have to say this is one of the best Chipotles ! The customer service was amazing and the quality of the food was great! Will definitely be back!
  • DR
    David Ramirez
    Oct 24, 2025
    1.0
    Worst Chipotle in Chicago. Rice is bland and undercooked. Chicken is bland. Chips are undercooked. I would recommend the chipotle by Clinton and Roosevelt.
  • MS
    Maruka Susana
    Oct 21, 2025
    5.0
    Service was so sweet! Shout out to all 3 people in the front! The two guys and the girl were so nice to me and my baby. Great energy, super friendly! Thank you guys!
  • CB
    Claire Brock
    Oct 18, 2025
    5.0
    Came in on 10/18 and a fantastic bowl master with light magenta sleeves made one of the best Chipotle veggie bowls I’ve ever had. Went above and beyond to load it up super sweet and helpful. Made sure I didn’t miss any opportunity to add another scrumptious topping. Give her a bonus
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Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill at 1611 N Western Ave serve?

Chipotle offers customizable Mexican fare including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.

What are the operating hours for Chipotle Mexican Grill on Western & North in Chicago?

The restaurant is open daily from 10:45 AM to 11:00 PM.