Chipotle Mexican Grill

4.0
436 reviews
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About

Mexican Restaurant
Chipotle Kenmore is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
1025 W Belmont Ave, Chicago, IL
60657, United States

Hours

Reviews

4.0
436 reviews
5 stars
233
4 stars
94
3 stars
29
2 stars
23
1 star
57

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported inconsistent service, with some experiencing rude staff and poor communication, while others praised friendly and efficient employees.

Portion Sizes

Many reviews highlighted concerns about small portion sizes and inadequate ingredient amounts, leading to dissatisfaction with value for money.

Food Quality

Feedback varied on food quality, with some customers enjoying fresh and flavorful meals, while others reported issues like undercooked ingredients and unsanitary conditions.

Cleanliness

Several reviews mentioned cleanliness issues, particularly with the dining area and food preparation stations.

Order Accuracy

Numerous customers experienced problems with order accuracy, especially with online orders, leading to frustration and complaints.
  • CV
    Croft Vandervort
    Dec 19, 2025
    1.0
    They have a Caucasian male employee that doesn't understand equality or hospitality or service with a genuine wholesome smile, It actually seems like all the employees don't understand genuine hospitality but as far as that Caucasian male employee, he was very rude When he asked how he can help me and just because I was waiting in the line to be helped he lacked a lot of understanding to say the least and to put it eloquently but when I said I'm just here to pick up an order for DoorDash and when I show him my phone because the place was a little loud and he couldn't hear me say the name of the order, he quickly took a rude tone and said don't reach over the counter, but I did not reach over the counter or the glass, that was a good two feet back from it which is why I just said I don't think they can hear me so I turn the phone screen but I did not reach two or three feet over the counter I was in line just like everybody else and I spoke to him the same way everybody else speaks to all the employees behind the counter when they place their orders, and to verify that after I picked up my order I went back around to place not one but two orders of food just to see how he would treat me as a customer and not a food courier, and sure enough he looked like he felt uncomfortable and awkward because he was on the wrong and he knew it and he didn't know how to communicate properly with me as a customer at first either, So after I said no I want to place an order and I said can you please help me place an order because I don't frequent Chipotle very much so after my first order was placed I then said okay that sounds good to me I'd like to order a second one also and he was a little confused again. So as he was making me a second plate I just said you know I wasn't actually reaching over the counter I was about two and a half feet back and he said oh no don't worry about it you're good, which to me is an admission of guilt. I find that customers are treated differently than food couriers a lot of times. Quality in the workplace, and working together as a team without any hostility or fear of hostility when entering a facility or place where we have to do a job is not and should not be allowed. I've noticed numerous times when going to pick up food for DoorDash that they do have a food shelf but when you go over there to wait or look for it it's generally not there on the show if they usually have it behind the counter and if it's not behind the counter then you have to conjugate and wait off to the side to get a word in edgewise or for an employee to offer to help you. So I thought maybe I should just get in line and it might be more efficient than standing off to the side where you could be standing there for a long period of time before anybody acknowledges you. So after receiving my two orders of food I exited the facility and saw someone standing outside the Chipotle asking for money so I decided to give him both orders of my food which he happily and gratefully accepted. I don't think people know what this country was founded on, or how this world began. But believe it or not this country was founded on a strong basis of the belief in God. And so was this world. I think Jesus is missing from a lot of people's lives today which is not very American or very worldly. The ambiance of this place seems a little disconnected and cold and a little scary. By the way I visited the restaurant Thursday night around dinner time.
  • RR
    RAHUL KUMAR REDDY
    Dec 6, 2025
    5.0
    Bowls topped with fresh veggies available here..
  • LM
    Lauren McMordie
    Sep 20, 2025
    1.0
    Smallest bowl I’ve ever gotten, over cooked stale chips and the lettuce was full of bits of other food.
  • PM
    Peter McCague
    Sep 1, 2025
    1.0
    Consistently bad for a number of reasons
  • AS
    angelli salazar
    Aug 17, 2025
    5.0
    Mi lugar favorito

Frequently Asked Questions About Chipotle Mexican Grill

What type of food is served at Chipotle Mexican Grill Kenmore?

Chipotle Kenmore serves customizable Mexican fast-casual meals like burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.

What are the operating hours for Chipotle Mexican Grill Kenmore?

Chipotle Kenmore is open daily from 10:45 AM to 10:00 PM.