Chipotle Mexican Grill

Reviews

• CD

  Cetta D.

  3 days ago
  1.0
  If I could give 0 stars I would! I am writing because my recent experience at your Chipotle location was so shockingly horrible that I feel compelled to address it directly. What I encountered was not just “poor customer service”—it was blatant disrespect, unprofessional behavior, and a level of disrespect that is absolutely unacceptable from any business, let alone a national brand. The manager Ariana acted as though customers were an inconvenience. Her attitude was openly rude, dismissive, and apathetic. I was talked over, and met with clear irritation. She was even combative in front of the other manager that stepped out to intervene. (This can be confirmed with a video) It is obvious she has no interest in doing her job or treating customers with even the slightest bit of respect. And to say that she’s is general manager is laughable and like a slap in the face for a national brand! To be clear, I did not walk out feeling disappointed—I walked out angry. No customer should have to tolerate eye-rolling, attitudes, or threatening behavior from an employee who is being paid to provide a service as a manager no less. If this is the standard Chipotle is willing to accept, then that in itself is alarming. I expect your company to address this employee immediately. The staff at this location need serious retraining, accountability, or replacement. Whatever the issue is, it needs to be fixed, because the current behavior is completely unacceptable. And from the below photo being taken by another customer with a poor review and experience with this same nasty manager (the woman with the hat and glasses ) you all ARENT TAKING THESE CONCERNS SERIOUSLY IN REGARDS TO THIS MANAGER!! SHE SHOULD BE FIRED IMMEDIATELY!!!!!!
• CI

  CF Info

  5 days ago
  1.0
  nasty food, the place is so dirty when you walk in there.
• KO

  Kimberly Offord

  6 days ago
  1.0
  This review is for the Beverly location on 95th just east of Western Ave. I rarely leave reviews but this time it's a must. Hopefully it will help the owners improve. I have been going to this Chipotle since it opened. Somewhere along the line it has taken a turn. It is now ALWAYS filthy in the dining area as well as the serving counter. I should have known when the garbage was over flowing, the food on the line looked like it had been sitting overnight and the counters were filthy, to just leave. I will save to terrible details, but I have now been battling food poisoning all night praying to a porcelain God. Something wasn't right with some of their ingredients or maybe even the chips. The past 3 times I have visited, they have been short staffed. Customers waiting for online orders lined against the wall. Ingredients not prepared. Please work on the food safety/cleanliness issue over EVERYTHING ELSE. Bacteria is dangerous. Work on it or face closure or better yet, lawsuits.
• AA

  Anna Adame

  Nov 9, 2025
  1.0
  I ordered a steak bowl and it was disgusting it was very cold and it looked like stew!!
• AG

  Anthony Grandison

  Nov 9, 2025
  1.0
  This location moves with absolutely no urgency. It’s the same experience every time I come here — the line can be packed with 20 or more people, and the staff still move like there’s no rush at all. There’s no sense of customer awareness or efficiency. It’s frustrating to wait so long for food when other locations move much faster. Definitely needs better management and urgency during busy hours.

Frequently Asked Questions About Chipotle Mexican Grill