Chipotle Mexican Grill

Reviews

• SG

  Shalonda Grant

  Jan 2, 2026
  1.0
  Food was not cooked properly. Customer service was horrible and the entire area where the food was being served was dirty. This was the night shift I have never experienced this type of service before but I normally don’t go at night , I spoke with the manager about the quality of the food she didn’t care she refunded the money for the food never apologized for the inconvenience just sat back down and proceeded to finish eating.
• MR

  Matt Rowan

  Dec 24, 2025
  5.0
  The morning crew here is on it.
• DK

  David Kemp

  Dec 20, 2025
  1.0
  Extremely slow wait times, no urgency from the workers or the customers honestly. Seems like people don’t mind waiting an hour for their food, which is crazy. Not the cleanest place, food all over the counters.
• AW

  Adrienne Wilcoxon

  Nov 24, 2025
  3.0
  I went to this Chipotle location after work, at about 5:30p. I was not happy with the amount of filth and food trash left on the tables and floor. There was a cleaning cloth and spray on the counter, however no one was using it. Those items remained untouched the entire time I was there. Typically the one who adds the protein (chicken) will spoon once and then add a few more pieces to your bowl/burrito. This server would not. And when I asked about it she told me there would be an additional $3 charge because those few pieces (which are free) are considered "extra meat". I asked if that was new. She replied No. I ordered a chicken burrito with hot sauce on the side. I waited and waited while she took care of 2 or 3 other customers. Finally the person who takes the payment went down and told them I was waiting for the hot sauce.She is the one who noticed I was still standing there by the register. I proceeded to get my utensils and napkins- there were none. I went back to the check out person and she handed me what I needed. I dont understand how such a good place failed in so many areas.
• CD

  Cetta D.

  Nov 21, 2025
  1.0
  If I could give 0 stars I would! I am writing because my recent experience at your Chipotle location was so shockingly horrible that I feel compelled to address it directly. What I encountered was not just “poor customer service”—it was blatant disrespect, unprofessional behavior, and a level of disrespect that is absolutely unacceptable from any business, let alone a national brand. The manager Ariana acted as though customers were an inconvenience. Her attitude was openly rude, dismissive, and apathetic. I was talked over, and met with clear irritation. She was even combative in front of the other manager that stepped out to intervene. (This can be confirmed with a video) It is obvious she has no interest in doing her job or treating customers with even the slightest bit of respect. And to say that she’s is general manager is laughable and like a slap in the face for a national brand! To be clear, I did not walk out feeling disappointed—I walked out angry. No customer should have to tolerate eye-rolling, attitudes, or threatening behavior from an employee who is being paid to provide a service as a manager no less. If this is the standard Chipotle is willing to accept, then that in itself is alarming. I expect your company to address this employee immediately. The staff at this location need serious retraining, accountability, or replacement. Whatever the issue is, it needs to be fixed, because the current behavior is completely unacceptable. And from the below photo being taken by another customer with a poor review and experience with this same nasty manager (the woman with the hat and glasses ) you all ARENT TAKING THESE CONCERNS SERIOUSLY IN REGARDS TO THIS MANAGER!! SHE SHOULD BE FIRED IMMEDIATELY!!!!!!

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