Chipotle Mexican Grill

3.6
472 reviews
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Business Details

3312 N Western Ave, Chicago, IL
60618, United States
(773) 634-3215
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle Western and Roscoe is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
3312 N Western Ave, Chicago, IL
60618, United States

Hours

Reviews

3.6
472 reviews
5 stars
211
4 stars
89
3 stars
51
2 stars
25
1 star
96

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with some enjoying the flavors while others experienced issues like cold food, undercooked rice, and even foreign objects in their meals.

Portion Sizes

Many reviews highlighted dissatisfaction with portion sizes, noting that bowls and burritos were often skimpy, leading to feelings of being shortchanged.

Cleanliness

The restaurant's cleanliness was frequently criticized, with reports of dirty tables, overflowing trash, and unsanitary conditions in the dining area.

Customer Service

Customer service experiences varied widely, with some praising friendly staff while others reported rudeness, mistakes in orders, and a lack of management presence.

Online Ordering Issues

Numerous customers faced problems with online orders, including delays, incorrect items, and poor communication regarding order readiness.
  • SG
    Sean G
    Nov 12, 2025
    2.0
    Food was so bland it somehow tasted like absolutely nothing. Do not go to this chipotle! They have no pride!!!!
  • EM
    Elizabeth MacKay
    Sep 28, 2025
    1.0
    Can’t finish my bowl. Fajitas veggies are raw. Rice is plain with no seasoning or cilantro. Steak was chewy and tasted not only different but was incredibly spicy.
  • ZM
    Zaan Mehta-Shah
    Sep 8, 2025
    5.0
    amazing food come here a lot with friends. good atmosphere and really quick lines even tho they are long
  • RM
    roman malinsciy
    Sep 5, 2025
    1.0
    It's just horrible that there's dirt and urine everywhere
  • EG
    Ellie Grace
    Aug 28, 2025
    1.0
    I feel pretty disappointed that I paid money for this. Have learned my lesson to never order pickup from Chipotle again, this is the smallest bowl I have ever received. 😩 **updated** Chipotle emailed me and basically just said sorry without any kind of resolution. Really disappointed. Any small business would have treated me better than this massive corporation with the ability to right wrongs such as this. Going to stop buying from Chipotle completely as this has left me feeling very cheated.
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Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill at Western and Roscoe serve?

Chipotle Mexican Grill offers customizable Mexican-inspired menu items including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.

What are the operating hours of Chipotle Mexican Grill at 3312 N Western Ave?

The restaurant is open daily from 10:00 AM to 10:00 PM.