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Brand Certified

Chipotle Mexican Grill

3.7
(1064 reviews)

Business Details

806 W 63rd St, Chicago, IL
60621, United States
(773) 962-0739

About

Mexican Restaurant
Chipotle Englewood 63rd & Halsted is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
806 W 63rd St, Chicago, IL
60621, United States

Hours

Reviews

3.7
1,064 reviews
5 stars
489
4 stars
205
3 stars
110
2 stars
71
1 star
189

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and dismissive behavior from staff, including managers, leading to a negative dining experience.

Food Quality

Customers reported issues with food quality, including bland flavors, poor portion sizes, and unsanitary conditions, with some experiencing foodborne illness.

Service Speed

Many customers experienced slow service, with long wait times for food and orders not being ready on time, contributing to frustration.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty prep areas and overflowing garbage.

Inconsistent Experience

The overall experience varied significantly, with some customers praising the food and service while others reported severe dissatisfaction.
  • BT
    Bre Topps
    Feb 18, 2026
    5.0
    My fav chipotle they always fresh and good.
  • JR
    James Rodgers
    Feb 4, 2026
    1.0
    Opening at 10:45 when they are supposed to be open at 10:30 is not cool... people was waiting outside in the cold. Unprofessional timing is critical
  • TO
    The Oracle
    Feb 2, 2026
    5.0
    I had a big...phat...juicy...burrito😏 and it was Bussin Bussin 🤪 The level of customer service was really good too 🤯 Ima just need 🫵🏿 to wipe a table or two dwn though. Other than that...it was great! 🫶🏿
  • JC
    JT Thomas CitySportCenter
    Feb 2, 2026
    1.0
    I love chipotle, but it has to be the one in the my neighborhood That always always open late and close early. & workers always got a attitude
  • GW
    Georgina Williams
    Jan 3, 2026
    1.0
    I ordered a steak bowl and asked the young lady for cilantro. She proceeded to put extra steak on my bowl that I dod t ask for. When I asked her about my cilantro on my bowl she told me that she had to ask her manager. So thr manager comes over and I tell him that I wanted cilantro on my bowl and that I didn't want the extra steak and that I shouldn't be charged for it. This man told me if you want your cilantro, are you gonna tip me. The staff was rude. I also asked the security guard if I could use the restroom, and he told me to go somewhere else and he was very rude about it. I've never had to deal with such unethical employees. This particular location should be investigated by Chipotle corporate office. .

Brand Certified Facts from Chipotle Mexican Grill

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Certified February 22, 2026Yext Knowledge Graph
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