Chipotle Mexican Grill

3.9
1173 reviews
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About

Mexican Restaurant
Chipotle Broadway and Foster is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
5224 N Broadway St, Chicago, IL
60640, United States

Hours

Reviews

3.9
1,173 reviews
5 stars
590
4 stars
240
3 stars
112
2 stars
62
1 star
169

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported slow service, especially with online orders being prioritized over in-store customers.

Portion Sizes

Many reviews highlighted consistently small portion sizes, leading to dissatisfaction regarding value for money.

Cleanliness

Numerous customers noted unsanitary conditions, including dirty tables and food preparation areas.

Customer Service

Feedback indicated a mix of experiences with staff, ranging from friendly and helpful to rude and dismissive.

Food Quality

While some customers enjoyed the food, others reported issues with freshness and quality, particularly in comparison to other locations.
  • AW
    Anastacia White
    1 day ago
    1.0
    Staff is rude. Store is dirty. A man fainted while eating with his daughter & the employees did nothing. They did not even try calling an ambulance or doing anything to help.
  • PY
    Patrick Yau
    1 day ago
    2.0
    Staffs need to learn how to properly roll a burrito. It is horrible when your burrito falls apart every single bite. No mixing, bad rolling.
  • BM
    Bill McNelis
    Nov 5, 2025
    2.0
    Love it when employees play videos on their phones at full blast two tables away while I'm eating. At least the kitchen wasn't playing their own music louder than the restaurant's music in this Chipotle, which is standard at most Chipotles in Chicago.
  • HP
    Hussle DaGreat (Hussle Da Prolific)
    Sep 29, 2025
    1.0
    Terrible experience as a delivery driver would love to avoid this store
  • LV
    Linda Van
    Sep 26, 2025
    3.0
    Food is decent. The customer service is downhill. Your cashier needs to be retrained. Your staff that works the line needs to be retrain as well. Don’t sigh at me when I say oh I have one more order. If I’m a bothersome to you; probably you shouldn’t work the food industry.

Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill at Broadway and Foster?

Chipotle Mexican Grill at Broadway and Foster is open daily from 10:45 AM to 11:00 PM.

Does Chipotle Broadway and Foster offer delivery and pickup services?

Yes, they offer both in-store pickup and delivery services for your convenience.