Chipotle Mexican Grill

3.8
753 reviews
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Business Details

5330 S Pulaski Rd, Chicago, IL
60632, United States
(773) 581-7625
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle 53rd and Pulaski is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
5330 S Pulaski Rd, Chicago, IL
60632, United States

Hours

Reviews

3.8
753 reviews
5 stars
376
4 stars
151
3 stars
66
2 stars
39
1 star
121

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with issues such as burnt meat, stale chips, and missing ingredients.

Portion Sizes

Many reviews highlighted dissatisfaction with portion sizes, particularly for proteins, with complaints about stinginess and under-serving.

Customer Service

Customer service experiences varied widely, with some praising friendly staff while others reported rudeness and poor attitudes.

Cleanliness

The cleanliness of the restaurant was frequently criticized, with reports of dirty tables and unsanitary conditions.

Online Orders

Numerous customers expressed frustration with online orders, citing incorrect items, poor portioning, and lack of attention to detail.
  • FZ
    Francis Zepeda
    Nov 1, 2025
    1.0
    The kids working here are rude and do not want to work, and this is part of the reason why the company stock isn’t performing well. Chipotle’s employees are worse and worse every year, and with people’s LIMITED expendable income, no one wants to spend their money where it’s not welcomed. The hours of operation are also wrong; clearly, no one is working till 11 p.m. They barely want to work at all. RUDE. NOT WELCOMING.
  • VV
    v
    Oct 20, 2025
    1.0
    THIS IS NOT A BURRITO WHAT IS THIS DUDE
  • MM
    Michelle
    Sep 24, 2025
    1.0
    As I was looking for a Chipotle because I haven’t had any in a long time! But I came across these reviews 🤢🤮 And honestly I’m good now.. Chipotle you need to do better!!!!
  • AN
    arianna Nino
    Sep 14, 2025
    1.0
    I ordered off uber eats and when I got my food it was wrong plus my food had 2 hairs in it 🤢 my guac also looks old
  • SR
    Simone Rush
    Sep 12, 2025
    1.0
    I was ordering a burrito so the cashier Melissa wanted to charge me for extra protein when I had a free double protein her attitude was so nasty and she wasn’t even trying to be considerate if she the shift supervisor might want to rethink her customs service skills I don’t know if she had a long day but there wasn’t no reason for her to be rude even before. Her attendant wasn’t pleasant at all I Didn’t get greeted or nothing i will not be back to this location
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Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill at 53rd and Pulaski?

Chipotle Mexican Grill at 53rd and Pulaski is open every day from 10:00 AM to 11:00 PM.

Does this Chipotle location offer pickup and delivery services?

Yes, they offer both in-store pickup and delivery services.