Chipotle Mexican Grill

3.6
779 reviews
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Business Details

3227 W Addison St, Chicago, IL
60618, United States
(773) 596-2588
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle Addison Elston is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
3227 W Addison St, Chicago, IL
60618, United States

Hours

Reviews

3.6
779 reviews
5 stars
332
4 stars
157
3 stars
91
2 stars
53
1 star
146

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with food quality, including undercooked rice, bland flavors, and old or poorly prepared ingredients.

Portion Sizes

Numerous reviews mentioned stingy portion sizes, particularly with protein, leading to dissatisfaction among customers.

Customer Service

Customer service was frequently criticized, with reports of rude staff, poor communication, and unhelpful management.

Cleanliness

Several customers noted cleanliness issues, including dirty tables and unsanitary food handling practices.

Order Accuracy

There were multiple complaints about incorrect orders, especially with online and mobile orders, leading to frustration among patrons.
  • MA
    Meher Appigatla
    Nov 12, 2025
    2.0
    Terrible food. Cold and not fresh. As someone who loves Chipotle, I wouldn’t recommend this location at all.
  • DW
    David W
    Sep 27, 2025
    5.0
    Clean and efficient.
  • QD
    quentin delgado
    Sep 23, 2025
    1.0
    I had ordered a burrito and for some reason the steak literally had nothing but fat and it’s not even the good fat , it’s the one that you got to chew like crazy. That’s the last time ill buy something chipotle
  • CA
    Christian Avila
    Aug 28, 2025
    3.0
    Decent but quality of guac was lacking. Steak also could be improved. Taste and charring
  • TG
    Tatyana Gonzalez
    Aug 24, 2025
    1.0
    We ordered 2 burrito bowls. Both bowls were extremely bland. It was almost like everything was just cooked in water. I am not someone who needs a ton of seasoning but this really had no flavor at all. Extremely disappointed with both of our bowls.
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Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill at Addison Elston offer?

Chipotle Mexican Grill offers a fast-casual menu featuring customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.

What are the operating hours of Chipotle Mexican Grill at 3227 W Addison St, Chicago?

Chipotle is open daily from 10:00 AM to 11:00 PM.