Business Details
About
Mexican Restaurant
Chipotle South Loop is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.9
1,776 reviews
5 stars
853
4 stars
425
3 stars
207
2 stars
80
1 star
211
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted poor customer service, with staff displaying rude attitudes and a lack of professionalism.
Portion Sizes
Many customers complained about small portion sizes, often feeling shortchanged for what they paid.
Cleanliness
The restaurant was frequently reported as dirty, with unclean dining areas and poor sanitation practices.
Management Issues
Several reviews pointed to ineffective management, with staff appearing untrained and unmotivated, leading to a chaotic environment.
Food Quality
While some customers enjoyed the food, many reported issues with freshness and quality, including cold or improperly prepared items.
- DCDesiree Chartrand6 days ago5.0I love this chipotle they have great customer service! I’ve had great experiences with every employee I interacted with The proteins are always hot and fresh and very tender and flavorful and have generous portions every time I go
- LFlgnacio FIoresJan 3, 20261.0Average food, horrible dirty vulding that dosen't ad anything to the community.
- KAKaci ApplewhiteDec 31, 20255.0Delicious food I want to get it every day 🤤
- GSGriffin SchusterDec 8, 20251.0Would give 0 stars if I could. 3 separate times I have went here and they just stopped taking orders. Go out of your way to a different chipotle, this one has to be the worst ran in the city. It’s worth your time to go to a different one
- JGJocelyn GarciaDec 1, 20251.0Worst experience ever, chipotle corporation was already compensating me for horrible service prior to me coming here. I came here to receive my free entree and free guacamole and she had an attitude from the jump. Once I had enough of her disrespect, I asked for her name and she stated she doesn’t have a name. Therefore my wife took a picture of her and she then stated back to her oh take a good one but wasn’t able to give us her name. With all this going on she was also verbally assaulting us with profanity. Me and my wife are very loyal chipotle customers and after this encounter, this draws the line for chipotle and their employees. Just because whoever this employee with no name is having a rough day or dislikes the place she chose to work, does not give her the right to treat and customer the way she did and on top of that she also calls herself a manger. The other manager said his name is Jose not sure if it’s true or not but he was also getting very defensive once he got in the mix, at the end of day I recommend you all to seek another chipotle for your food!
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill South Loop?
Chipotle Mexican Grill South Loop is open daily from 10:00 AM to 11:00 PM.
Where is Chipotle Mexican Grill South Loop located?
It is located at 1132 S Clinton St, Chicago, IL 60607, one block west of the Whole Foods, at Clinton & Grenshaw.
Does Chipotle South Loop offer delivery and pickup services?
Yes, they offer both in-store pickup and delivery services for your convenience.
Can I place an order online for Chipotle South Loop?
Yes, you can order online via their website at https://order.chipotle.com/ or through their Chipotle app.
What type of food does Chipotle South Loop serve?
They offer customizable Mexican fast-casual meals like burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
What is Chipotle's commitment to food quality and sourcing?
Chipotle prioritizes 'Food with Integrity,' using only 53 real ingredients sourced from farms that follow humane and sustainable practices, without artificial colors, flavors, or preservatives.
How can I contact Chipotle Mexican Grill South Loop?
You can reach them by phone at +1 773-453-3021 or email at il.1909.SouthLoop@chipotle.com.
Which nearby public places can I visit before or after dining at Chipotle South Loop?
You can visit Whole Foods (right next door), 7-Eleven convenience store, and the UPS Access Point location nearby for errands or snacks.
Are there nearby health and wellness facilities near Chipotle South Loop?
Yes, nearby health-related places include Aspen Dental - Chicago, Motto Clear Aligners, Veterinary Emergency Group, All Body Spa, and various beauty salons.
Is Chipotle South Loop accessible for customers using public transit or looking for nearby landmarks?
Chipotle is in the South Loop neighborhood near Clinton & Grenshaw, one block west of Whole Foods, making it easy to find from local transit stops and landmarks in Chicago's Cook County area.