Business Details
About
Mexican Restaurant
Chipotle South Loop is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.9
1,768 reviews
5 stars
850
4 stars
425
3 stars
206
2 stars
80
1 star
207
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Numerous reviews highlighted rude and unprofessional behavior from staff, with many customers feeling ignored or mistreated.
Cleanliness
Customers consistently reported unsanitary conditions in the restaurant, including dirty tables and food on the floor.
Portion Sizes
Many customers complained about small portion sizes and stinginess with ingredients, leading to dissatisfaction with value for money.
Service Speed
Several reviews noted slow service, particularly during busy times, with long wait times for both in-person and online orders.
Food Quality
While some customers praised the freshness and taste of the food, others reported issues such as cold food and incorrect orders.
- OOOwenNov 11, 20251.0I’ve been a loyal Chipotle customer for years (4–6 visits a month), but this location has pushed me to start going elsewhere. Visit date: 11/10/2025 – 1132 S. Clinton St, Chicago, IL. When I walked in, the line wasn’t busy, but the person making my food rushed me like I was holding everyone up. I asked for a bowl and a quesadilla and was told they “only do big quesadillas online” until another employee spoke up and said they could make it. Instead of simply helping, she rolled her eyes and reluctantly made it. Portions were the real issue. My steak bowl had noticeably less than a normal spoonful of steak. I also paid for double steak on the quesadilla, and what I received was closer to a light single. When I questioned it, I was basically dismissed. I tried to resolve this through Chipotle’s support and got only generic responses and no real acknowledgement of the problem. For what I paid, the attitude and portions weren’t worth it. I’ll be taking my business to other options.
- MRMacie RoseNov 7, 20251.0ALWAYSSSSS A ISSUSE WHEN I COME HERE. Employees act as if they don’t want to work. DRY PERSONALITIES!! No seasoning to food, always dirty. And just waiting in line for 10 mins for me to get to the start for a wait on white rice! Never coming back!
- LLLowEnd31stNov 1, 20252.0Are you kidding me chipotle? This is what you consider meat? Never eating here again.
- LPLouis PadillaOct 28, 20252.0The staff is extremely rude, and does not seem to want to work there at all. The place is dirty. The portions are so small. This Chipotle needs to be closed and relocated elsewhere with friendlier staff…
- KSKeith Gage (Scorpioking#1)Oct 26, 20251.0Every time I go to this location, I feel like I'm being ripped off. The service is horrible. It's always filthy to the point that where I feel it's my duty to call the health department. And they always have lazy 20 somethings running the store where 1 works and 5 do nothing or something close to nothing while you stand in line for 20 minutes on a 30 minute lunch break. I have to stop going here.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill South Loop?
Chipotle Mexican Grill South Loop is open daily from 10:00 AM to 11:00 PM.
Where is Chipotle Mexican Grill South Loop located?
It is located at 1132 S Clinton St, Chicago, IL 60607, one block west of the Whole Foods, at Clinton & Grenshaw.
Does Chipotle South Loop offer delivery and pickup services?
Yes, they offer both in-store pickup and delivery services for your convenience.
Can I place an order online for Chipotle South Loop?
Yes, you can order online via their website at https://order.chipotle.com/ or through their Chipotle app.
What type of food does Chipotle South Loop serve?
They offer customizable Mexican fast-casual meals like burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
What is Chipotle's commitment to food quality and sourcing?
Chipotle prioritizes 'Food with Integrity,' using only 53 real ingredients sourced from farms that follow humane and sustainable practices, without artificial colors, flavors, or preservatives.
How can I contact Chipotle Mexican Grill South Loop?
You can reach them by phone at +1 773-453-3021 or email at il.1909.SouthLoop@chipotle.com.
Which nearby public places can I visit before or after dining at Chipotle South Loop?
You can visit Whole Foods (right next door), 7-Eleven convenience store, and the UPS Access Point location nearby for errands or snacks.
Are there nearby health and wellness facilities near Chipotle South Loop?
Yes, nearby health-related places include Aspen Dental - Chicago, Motto Clear Aligners, Veterinary Emergency Group, All Body Spa, and various beauty salons.
Is Chipotle South Loop accessible for customers using public transit or looking for nearby landmarks?
Chipotle is in the South Loop neighborhood near Clinton & Grenshaw, one block west of Whole Foods, making it easy to find from local transit stops and landmarks in Chicago's Cook County area.