Business Details
About
Mexican Restaurant
Chipotle Ontario is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.8
723 reviews
5 stars
339
4 stars
157
3 stars
71
2 stars
50
1 star
106
What are people saying?
AI-generated from recent customer reviews
Service Quality
Many customers reported poor service, including rude staff and long wait times, particularly for online orders.
Food Quality
Several reviews mentioned inconsistent food quality, including small portions, undercooked ingredients, and missing items.
Cleanliness
The restaurant was frequently described as dirty, with unclean tables and food areas, impacting the overall dining experience.
Staff Attitude
Numerous customers noted unfriendly staff behavior, contributing to a negative atmosphere.
Availability of Ingredients
Customers frequently complained about the restaurant being out of basic ingredients, often before closing time.
- HHHxhdxhDec 12, 20251.0Naylea is the worst employee. Extremely rude and unfriendly. She needs to be fired!
- MZMatias ZamoranoNov 24, 20255.0This Mexican restaurant, located in Chicago's Near North neighborhood, offers a spacious and comfortable dining area, though delivery and takeout options are also available. The service is very friendly, and the restaurant is remarkably clean and well-maintained. Highly recommended.
- SSShortyNov 6, 20255.0Great as usual. Plenty of food for under 15$
- DDDragan DanicicOct 10, 20252.0Order was missing ingredients. Instead I was given a bowl full of rice and beef. As much as I appreciate the extras, I am not gonna eat a pound of beef with some rice. During the pickup staff members failed to inform me of that issue or ask if I wanted some other vegetable replacements. Poor communication by the employees.
- MMMelissa MillerSep 25, 20253.0Need to find a process for pick up orders. The entire purpose of a pick up is to skip the line, yet every single time I come for my food, I’m ignored until the queue is cleared. This needs to be fixed because it’s annoying and defeats the purpose of ordering ahead of time. Also, most employees here are extremely unfriendly and act irritated when I have to finally speak up for myself and ask for my order.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours for Chipotle Mexican Grill on Ontario in Chicago?
Chipotle Mexican Grill on Ontario in Chicago is open daily from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill located on Ontario?
It is located at 291 E Ontario St, Chicago, IL 60611, four blocks south of Lurie Children's Hospital.
What types of food does Chipotle Mexican Grill offer?
Chipotle offers customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.
Does the Chipotle location on Ontario provide delivery or pickup services?
Yes, they offer both in-store pickup and delivery services.
How can I order from Chipotle Mexican Grill online?
You can order online through their website at https://order.chipotle.com/ or via the Chipotle app available on the Apple Store.
Is Chipotle Mexican Grill on Ontario welcoming to the LGBTQ community?
Yes, this location welcomes LGBTQ customers.
What are some nearby places to Chipotle Mexican Grill on Ontario that I can visit?
Nearby you can visit The Colonie, Potbelly Sandwich Shop, and CAVA, offering options from event spaces to Mediterranean and sandwich restaurants.
Are there public transit options near Chipotle Mexican Grill on Ontario?
Yes, the CTA Bus Stop 5004 is nearby, making it convenient to access Chipotle via public transit.
What entertainment spots are close to Chipotle on Ontario?
Nearby entertainment options include Comedians You Should Know comedy club and The Chez Paree bar and arts venue, perfect for after your meal.
Can Chipotle Mexican Grill on Ontario cater events?
Yes, this Chipotle location offers catering services alongside online orders and gift cards.