Business Details
About
Mexican Restaurant
Chipotle Ontario is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.8
721 reviews
5 stars
338
4 stars
157
3 stars
71
2 stars
50
1 star
105
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported poor service, including long wait times, rude staff, and incorrect orders.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about small portions, missing ingredients, and undercooked items.
Cleanliness
The restaurant was often described as dirty, with unclean tables and food preparation areas.
Positive Experiences
Some customers praised specific staff members for their friendliness and efficiency, as well as the quality of food during certain visits.
Mobile Ordering Problems
Numerous customers experienced issues with mobile orders, including delays and incorrect items.
- SSShortyNov 6, 20255.0Great as usual. Plenty of food for under 15$
- DDDragan DanicicOct 10, 20252.0Order was missing ingredients. Instead I was given a bowl full of rice and beef. As much as I appreciate the extras, I am not gonna eat a pound of beef with some rice. During the pickup staff members failed to inform me of that issue or ask if I wanted some other vegetable replacements. Poor communication by the employees.
- MMMelissa MillerSep 25, 20253.0Need to find a process for pick up orders. The entire purpose of a pick up is to skip the line, yet every single time I come for my food, I’m ignored until the queue is cleared. This needs to be fixed because it’s annoying and defeats the purpose of ordering ahead of time. Also, most employees here are extremely unfriendly and act irritated when I have to finally speak up for myself and ask for my order.
- DBDavid BergalAug 6, 20254.0Came in at 8:15 and no honey chicken or black beans. Burrito maker asked cook “are you making any more meat?” “Nahhh” Ok then
- VBVictor manuel Rodriguez barrientosAug 6, 20251.0This is the worst place for customer service in Chicago. People with a bad attitude and looks that make you feel like you're bothering someone. I will definitely never recommend this place 👎🏻
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours for Chipotle Mexican Grill on Ontario in Chicago?
Chipotle Mexican Grill on Ontario in Chicago is open daily from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill located on Ontario?
It is located at 291 E Ontario St, Chicago, IL 60611, four blocks south of Lurie Children's Hospital.
What types of food does Chipotle Mexican Grill offer?
Chipotle offers customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.
Does the Chipotle location on Ontario provide delivery or pickup services?
Yes, they offer both in-store pickup and delivery services.
How can I order from Chipotle Mexican Grill online?
You can order online through their website at https://order.chipotle.com/ or via the Chipotle app available on the Apple Store.
Is Chipotle Mexican Grill on Ontario welcoming to the LGBTQ community?
Yes, this location welcomes LGBTQ customers.
What are some nearby places to Chipotle Mexican Grill on Ontario that I can visit?
Nearby you can visit The Colonie, Potbelly Sandwich Shop, and CAVA, offering options from event spaces to Mediterranean and sandwich restaurants.
Are there public transit options near Chipotle Mexican Grill on Ontario?
Yes, the CTA Bus Stop 5004 is nearby, making it convenient to access Chipotle via public transit.
What entertainment spots are close to Chipotle on Ontario?
Nearby entertainment options include Comedians You Should Know comedy club and The Chez Paree bar and arts venue, perfect for after your meal.
Can Chipotle Mexican Grill on Ontario cater events?
Yes, this Chipotle location offers catering services alongside online orders and gift cards.