Chipotle Mexican Grill

3.8
723 reviews
Order tacos, burritos, salads, bowls and more at Chipotle Mexican Grill. Order online for pick up or delivery and join our rewards program today.

About

Mexican Restaurant
Chipotle Ontario is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
291 E Ontario St, Chicago, IL
60611, United States

Hours

Reviews

3.8
723 reviews
5 stars
339
4 stars
157
3 stars
71
2 stars
50
1 star
106

What are people saying?

AI-generated from recent customer reviews

Service Quality

Many customers reported poor service, including rude staff and long wait times, particularly for online orders.

Food Quality

Several reviews mentioned inconsistent food quality, including small portions, undercooked ingredients, and missing items.

Cleanliness

The restaurant was frequently described as dirty, with unclean tables and food areas, impacting the overall dining experience.

Staff Attitude

Numerous customers noted unfriendly staff behavior, contributing to a negative atmosphere.

Availability of Ingredients

Customers frequently complained about the restaurant being out of basic ingredients, often before closing time.
  • HH
    Hxhdxh
    Dec 12, 2025
    1.0
    Naylea is the worst employee. Extremely rude and unfriendly. She needs to be fired!
  • MZ
    Matias Zamorano
    Nov 24, 2025
    5.0
    This Mexican restaurant, located in Chicago's Near North neighborhood, offers a spacious and comfortable dining area, though delivery and takeout options are also available. The service is very friendly, and the restaurant is remarkably clean and well-maintained. Highly recommended.
  • SS
    Shorty
    Nov 6, 2025
    5.0
    Great as usual. Plenty of food for under 15$
  • DD
    Dragan Danicic
    Oct 10, 2025
    2.0
    Order was missing ingredients. Instead I was given a bowl full of rice and beef. As much as I appreciate the extras, I am not gonna eat a pound of beef with some rice. During the pickup staff members failed to inform me of that issue or ask if I wanted some other vegetable replacements. Poor communication by the employees.
  • MM
    Melissa Miller
    Sep 25, 2025
    3.0
    Need to find a process for pick up orders. The entire purpose of a pick up is to skip the line, yet every single time I come for my food, I’m ignored until the queue is cleared. This needs to be fixed because it’s annoying and defeats the purpose of ordering ahead of time. Also, most employees here are extremely unfriendly and act irritated when I have to finally speak up for myself and ask for my order.

Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours for Chipotle Mexican Grill on Ontario in Chicago?

Chipotle Mexican Grill on Ontario in Chicago is open daily from 10:45 AM to 11:00 PM.

Where is Chipotle Mexican Grill located on Ontario?

It is located at 291 E Ontario St, Chicago, IL 60611, four blocks south of Lurie Children's Hospital.